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Herbert Samuel Royal Shangri-La Eilat

8.1/ 10Recommended
·Hotels
Arcade/game roomFitness facilitiesFree breakfastFull-service spa24-hour front deskGardenAll 31 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests praise the warm staff, abundant breakfast, quiet scenery, and comfortable views. However, many report inconsistent cleanliness, aging facilities needing renovation, and confusion over the Orchid brand link. Complaints also include an unheated pool, AC heating failures, and limited beach or wheelchair access. Overall, the stay is pleasant but marred by maintenance and transparency issues.

Dimension scores · cross-source

Service8.2
Location8.0
Facilities7.6
Rooms7.5
Cleanliness7.5
Surroundings7.2
Value7.0
Wi-Fi6.5
+ PraisedFriendly and attentive staff · Excellent and varied breakfast · Beautiful and quiet location · High value for money
- ComplaintsAging facilities needing renovation · Poor cleanliness or odors in some rooms · Unheated pool · Brand confusion/misleading naming

KEYSuitable for travelers seeking a quiet retreat with good service and dining. Verify room conditions beforehand; not ideal for those expecting pristine upkeep or direct beach access.

FAQ · grounded in hotel data & reviews

diningDoes the hotel provide breakfast?+
Yes, a complimentary buffet breakfast is provided daily. Guests consistently praise its abundance and variety.
pros_consWhat are the main pros and cons of this hotel?+
Pros include warm staff, quiet scenic views, and spacious rooms. Cons involve inconsistent cleanliness, aging facilities, unheated pools, and AC heating issues.
serviceHow is the service level at the hotel?+
Service scores 8.2/10. Guests generally find staff warm and attentive, though some report occasional indifference or slow response times.
coupleIs this hotel suitable for couples?+
Yes, suitable for couples. 50 guests praised the serene atmosphere and rich breakfast, with some receiving free upgrades. Note that aging facilities may impact the experience.
policyWhat are the check-in and check-out times?+
Check-in is at 16:00 and check-out at 11:00. However, guests note that the hotel offers some flexibility with these times upon request.
facilityWhat recreational and fitness facilities are available?+
Facilities include a full-service spa, outdoor pool (unheated), sauna, fitness center, billiards, and a playground. There is also a library, garden, and terrace.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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