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Enjoy Coquimbo

★★★★★·8.2/ 10Recommended
·Hotels
Check-in 04:00 PM / out 12:00 PM
Offsite parking discounted rates availableNightclubFitness facilities (surcharge)Health or beauty spa nearbyLift / ElevatorLuggage storageAll 88 facilities +
Review
Property information · Hotelbeds

Located in Medina's central area, the Sofitel Shahd Al Madinah is an ideal base for exploration. The hotel offers a variety of facilities and services to ensure a comfortable stay, including 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, and portable Wi-Fi rental. Select guest rooms feature LCD/plasma televisions, carpeting, fine linens, mirrors, and slippers. The Sofitel Shahd Al Madinah combines warm hospitality with a lovely ambiance, promising a memorable stay in Medina.

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Guest scores & sentiment

From 293 guest reviews · multi-source · as of 2026-07-10

Guests praise the sea views, location, beds, and dining service. However, complaints dominate regarding poor maintenance, dirty carpets/bathrooms, inadequate breakfast variety, and street noise, leading to low perceived value.

Dimension scores · cross-source

Location9.3
Value7.8
Service7.7
Facilities7.6
Surroundings7.6
Cleanliness7.5
+ PraisedExcellent location and sea views · Comfortable beds · Good staff attitude · Spa facilities appreciated
- ComplaintsAging facilities and poor maintenance · Poor room cleanliness · Severe noise disturbance · Poor breakfast experience

KEYSuitable for those prioritizing views and dining. Expect aging facilities, hygiene issues, and noise. Not recommended for high standards of cleanliness or value.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and view?+
With a 9.3 location score, it offers stunning ocean or city views from spacious rooms, highly praised by couples and business travelers.
roomWhat amenities are in the rooms?+
Rooms feature LCD cable TV, comfortable beds, work desks, and free Wi-Fi. While some note aging facilities, overall comfort is appreciated.
diningAre there diverse dining options?+
Dining includes Santerra buffet, two bars, and OVO nightclub. Food and service are good, but breakfast variety is limited and often insufficient.
facilityDoes the hotel have fitness or spa facilities?+
Yes, it offers a heated pool, sauna, massage, and nearby spa. Pool and spa facilities receive positive feedback, though fitness may incur extra charges.
pros_consWhat are the pros and cons from guests?+
Pros: Great views, comfy beds, good service. Cons: Poor maintenance, hygiene issues, inadequate breakfast, severe night noise, leading to low value.
policyWhat are the check-in and check-out times?+
Check-in is after 16:00 and check-out before 12:00. Luggage storage, concierge, and cashless payment are available for convenience.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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