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The Charles Hotel

★★★★·9.4/ 10Excellent
·Hotels
Boat tours nearbyElectric car charging stationExpress check-outMeeting roomsFree bicycles on siteHealth or beauty spa nearbyAll 56 facilities +
Review
Official

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Satisfy your appetite with American cuisine at Henrietta's Table, one of the hotel's 3 restaurants. Relax with a refreshing drink at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11 AM for a fee. Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Cambridge? This hotel has 17997 square feet (1672 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 303 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding.

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Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime Harvard Square location, comfortable beds, and professional service. Common complaints include high parking fees, outdated room features, layout issues, AC noise, and isolated severe service failures.

Dimension scores · cross-source

Location9.0
Cleanliness8.8
Surroundings8.8
Service8.3
Value7.4
Wi-Fi7.0
Rooms7.0
Facilities6.5
PraisedGreat value for money · Friendly and helpful staff · Spacious and comfortable rooms · Ideal location
ComplaintsPoor soundproofing · Faulty or outdated facilities · Cleanliness issues · Parking charge disputes

KEYIdeal for location-focused travelers. Expect high parking costs and verify room condition/layout upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the location of this hotel?
The hotel boasts an excellent location (score 9.0) in central Cambridge, right next to Harvard University, with convenient access to local attractions.
diningDoes the hotel offer breakfast? What dining options are available?
Breakfast is available for a surcharge. Guests can enjoy American cuisine at Henrietta's Table or relax at stylish bars. A snack bar and deli are also on-site.
businessHow is the experience for business travelers?
Business guests highly rate the prime location and professional service (score 8.3). The hotel offers a 24-hour business center, free WiFi, and 18 meeting rooms.
familyIs this hotel allowed for children?
According to hotel policy, children are not allowed to stay (children_allowed: false). Family travelers are advised to choose other accommodations.
coupleWhat are the pros and cons for couples?
Pros: Prime location, comfortable beds, and good value. Cons: Some rooms have outdated features, potential TV issues, poor soundproofing, and small/shower cleanliness concerns.
roomWhat is the overall review of the rooms?
Room score is 7.0. Guests appreciate comfortable beds and cleanliness, but some report outdated features, AC noise, unstable water pressure, and layout issues.
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