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Crowne Plaza Madrid Airport by IHG

★★★★·9.1/ 10Excellent
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2007 opened · 2024 renovated· 125 rooms· Check-in 03:00 PM / out 12:00 PM
Electric car charging stationLong-term parking (surcharge)24-hour front deskLuggage storageFree WiFiConcierge serviceAll 37 facilities +
Review
Official

Crowne Plaza Madrid Airport By IHG provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and shuttle at the hotel ensure effortless exploration of Madrid. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with luggage storage and safety deposit boxes provided by the front desk services. Repeatedly enjoy your best-loved attire with the aid of the laundry service available at Crowne Plaza Madrid Airport By IHG. Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with bottled water, a coffee or tea maker and mini bar. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Crowne Plaza Madrid Airport By IHG, a scrumptious, homemade breakfast kick-starts the day. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 510 guest reviews · multi-source · as of 2026-07-05

Guests praise spacious rooms, excellent breakfast, and friendly staff. Common complaints include the isolated industrial location with few nearby amenities, shuttle service delays or fees, and occasional WiFi connectivity issues.

Dimension scores · cross-source

Cleanliness9.0
Rooms8.4
Surroundings8.4
Facilities8.3
Service8.2
Value8.1
Location7.1
PraisedHelpful and professional staff · Spacious, clean, and quiet rooms · Delicious restaurant food · Generous breakfast buffet
ComplaintsIndustrial location with few amenities · Limited or paid shuttle service · Security concerns and drab surroundings · Some facilities are dated or have odors

KEYIdeal for transit. Confirm shuttle schedules in advance; allow extra travel time for city visits.

FAQ · grounded in hotel data & reviews

locationWhere is the hotel located and what is around it?
The hotel is near the airport with convenient transport, but located in an industrial area with few nearby amenities and average surroundings.
diningHow is the breakfast? Is it included?
Breakfast is highly praised for its quality and variety, but it is available at a surcharge and not included by default.
facilityIs there a free airport shuttle?
An airport shuttle is available, but it often incurs a surcharge and may have schedule restrictions or require reservation.
roomAre the rooms spacious and well-equipped?
Rooms are spacious and clean (score 9.0), equipped with bathtubs/showers and minibars, though some lack USB ports.
serviceIs the staff friendly?
Staff are consistently praised for being friendly, warm, and professional, with a service score of 8.2.
memberWhat are the benefits for IHG members?
Diamond members get bonus points, free breakfast, welcome amenities, and possible upgrades/late checkout. Gold/Silver/Platinum get points and possible late checkout.
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