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Waterfront Apartments

★★★★
·Apartments
📍12 North Quay, Douglas, IM1 4LE · Douglas ↗
Luggage storageFree WiFiSmoke-free propertyFront desk (limited hours)
Review
04

Guest scores & sentiment

From 79 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the excellent location near the ferry, beach and CBD, along with impressive harbour views, clean spacious apartments and strong security. Common complaints involve maintenance and hygiene lapses in some units, missing basics like coffee and hairdryers, and layout drawbacks such as spiral staircases, small bathrooms and poor ventilation. Occasional check-in friction and value-for-money concerns are also noted.

Dimension scores · cross-source

Surroundings9.2
Location9.1
Service8.9
Wi-Fi8.8
Rooms8.4
Cleanliness8.3
Value8.2
Facilities8.1
＋ PraisedExcellent sea and harbor views · Convenient location near attractions · Strong sense of security · Friendly and helpful staff
－ ComplaintsHygiene and maintenance issues · Missing basic amenities · Worn or broken facilities · Unpleasant harbor smells

KEYIdeal for travelers prioritizing location, views and self-catering. Guests with mobility needs should avoid spiral-staircase units and confirm room orientation and amenities beforehand.

FAQ · grounded in hotel data & reviews

locationIs the location and transport convenient?＋
Yes, the location is excellent (score 9.1). It is near the ferry, beach, and CBD, with walking access to Manx Museum and Douglas Beach.
roomWhat are the room facilities and experience like?＋
Apartments are spacious (score 8.4) with kitchenettes, TVs, and DVD players. Some have great harbor views, but some units may lack basics like hairdryers.
diningDoes the hotel provide breakfast or dining services?＋
No traditional breakfast is provided, but rooms have kitchenettes for self-catering. There are many restaurants within walking distance.
familyIs this hotel suitable for families?＋
Yes, children are allowed, and spacious multi-bedroom apartments are available. However, some units have spiral stairs, so choose carefully if traveling with toddlers.
businessCan business travelers enjoy good network and service?＋
Yes, free WiFi is highly rated (8.8) and overall service score is high (8.9). However, some guests reported Wi-Fi password issues or complex check-in instructions.
coupleAny recommended room types or highlights for couples?＋
Harbor or sea view apartments are recommended. Guests praise the impressive views and high environment score (9.2), offering privacy and security.
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