Search cities, hotels, brands…
1 / 24

The Shay Hotel

★★★★·9.3/ 10Excellent
HHyatt Hotels·World of Hyatt·Hotels
2021 opened· Check-in 04:00 PM / out 12:00 PM
Arcade/game roomExpress check-out24-hour front deskLuggage storageExpress check-in/check-outTerraceAll 55 facilities +
Review
Official

At The Shay, A Destination By Hyatt Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth. Desire to unwind? Make the most of your visit at The Shay, A Destination By Hyatt Hotel with accessible amenities such as daily housekeeping. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at The Shay, A Destination By Hyatt Hotel also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with daily newspaper, television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Earn 30 Tier-Qualifying Nights or 50,000 Base Points in one calendar year. Elite status is received after meeting the requirement and lasts through February of the second calendar year following qualification; members must re-qualify each calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Shay · 凯悦会员入住报告(2024年8月)

  • 早上是楼下的意大利餐厅,吃的不错!
2024-08-26

always666 · 2024-08-26 · Source ↗

The Shay · 环球客入住报告(2022年10月)

  • 4pm
  • 升套
  • 楼顶早餐
  • 点数房免费停车
2023-05-16

****92d33 · 2023-05-16 · Source ↗

The Shay · 环球客入住报告(2022年12月)

The Shay 住客入住记录

2023-01-17

66666 · 2023-01-17 · Source ↗

See all 3 reports →
04

Guest scores & sentiment

From 257 guest reviews · multi-source · as of 2026-07-11

Guests praise the modern design, spacious clean rooms, and exceptional staff service, especially dining and pool. Main complaints involve high parking fees, noise from streets/construction in some rooms, and isolated issues with housekeeping and booking disputes.

Dimension scores · cross-source

Cleanliness9.3
Facilities9.2
Surroundings9.2
Value9.0
Service9.0
Location9.0
+ PraisedExceptional staff service · Spacious and comfortable rooms · Well-equipped (vanity/fast WiFi) · Good dining experience
- ComplaintsNoise disturbances · Limited F&B hours/options · Resort fee complaints · Hidden costs for parking and breakfast

KEYSuitable for those seeking high-quality service. Budget for parking; request non-construction rooms if noise-sensitive.

No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →