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Smart Cancun The Urban Oasis

★★★★·8.1/ 10Recommended
·Hotels
📍Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500 ↗
Meeting roomsFitness facilitiesFree breakfast24-hour front deskLuggage storageFree WiFiAll 25 facilities +
Review
04

Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise the exceptional, personalized staff service and clean, comfortable facilities including the pool and breakfast. Common complaints involve noise from street-facing rooms, aging infrastructure, and isolated severe issues regarding hygiene and management.

Dimension scores · cross-source

Cleanliness8.8
Location8.6
Value8.4
Service8.4
＋ PraisedProfessional and enthusiastic staff · High quality and abundant catering · Spacious and clean meeting facilities · Fast and efficient communication
－ ComplaintsOccasional room cleanliness issues · Aging elevator with odor · Inconsistent room features & views · Poor soundproofing & street/hallway noise

KEYIdeal for travelers valuing service over luxury. Request high-floor rooms away from streets to avoid noise. Not suitable for those expecting all-inclusive amenities or pristine new facilities.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? How is the surrounding transport?＋
Located in downtown Cancun with a convenience score of 8.6, it offers easy access to the city. While street-facing rooms may have some noise, the location is highly praised for its accessibility.
diningIs breakfast included? How is the quality?＋
Yes, a complimentary continental breakfast is included and highly rated by guests for being delicious and varied. On-site dining options include the Bites restaurant and a poolside bar.
businessIs it suitable for business trips? Are there meeting facilities?＋
Highly recommended for business travelers. It features meeting rooms and banquet halls. Business guests specifically praise the professional and responsive staff, along with free Wi-Fi throughout.
familyAre there any precautions for staying with children?＋
Please note that this hotel does not allow children to stay (children_allowed: false). Although past family reviews were positive, current policy prohibits underage guests.
coupleHow is the experience for couples? Is it quiet?＋
Couples appreciate the spacious, clean rooms and warm staff. However, be aware that street-facing rooms can be noisy due to average soundproofing. Request a non-street-facing room for better rest.
facilityWhat leisure and fitness facilities are available?＋
Facilities include an outdoor swimming pool, a well-equipped fitness center, and garden areas. Guests highly rate the comfort of the pool and public spaces. Golfing and casinos are nearby.
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