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Sheraton Norfolk Waterside Hotel

★★★★·8.3/ 10Recommended
SSheraton·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 69 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Sheraton Norfolk Waterside Hotel. Car hire offerings at the hotel enhance the ease of discovering Norfolk (VA). Guests can avail parking facilities at the hotel. Reception assistance is offered at the hotel featuring safety deposit boxes. At the hotel, utilize the on-site laundromat and dry cleaning service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Sheraton Norfolk Waterside Hotel with convenient amenities like room service and daily housekeeping at your disposal. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. At Sheraton Norfolk Waterside Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment. In select rooms at the hotel, instant tea is available for those moments when it seems necessary. Essential restroom facilities are equally significant, and at the hotel, some visitor bathrooms offer a hair dryer to enhance your experience. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. At Sheraton Norfolk Waterside Hotel, guests can access vending machines that provide light snacks and beverages 24 hours a day.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 422 guest reviews · multi-source · as of 2026-07-06

Guests praise the exceptional staff service, waterfront location, and clean rooms. Common complaints include poor parking experiences (high costs, app issues), aging facilities (broken elevators, faulty doors/appliances), and occasional hygiene lapses.

Dimension scores · cross-source

Location9.0
Facilities8.0
Surroundings8.0
Cleanliness7.8
Service7.6
Value7.2
+ PraisedExcellent valet service · Friendly and professional staff · Convenient location · Quiet and comfortable environment
- ComplaintsDated room facilities · Maintenance issues (e.g., AC) · Cleanliness and odor issues · Occasional management errors

KEYIdeal for those valuing service and location. Verify parking options beforehand and inspect room amenities due to occasional maintenance issues.

FAQ · grounded in hotel data & reviews

locationHow is the location? What is nearby?+
Located in Norfolk's exclusive waterfront area with stunning views and easy access to Waterside Marketplace. Guests highly praise its prime location and scenery.
diningHow is the breakfast and dining experience?+
Breakfast quality is appreciated, and room service is available. However, dining reviews are mixed; some find it delicious while others criticize the coffee and food temperature.
familyIs this hotel suitable for families with children?+
Yes, it allows pets, offers family rooms, kid meals, and outdoor furniture. Valet service is praised, but note that some rooms may lack microwaves or fridges.
businessIs it convenient for business travelers? What are the facilities?+
Business guests praise the front desk and valet service. However, some report issues like odors, AC faults, poor toilet design, and missing charging ports; inspect upon arrival.
coupleHow is the experience for couples? Is it quiet?+
Couples enjoy the convenient location, valet service, and scenic, clean rooms. However, some report noise, aging facilities, or billing errors; request rooms away from elevators.
roomWhat are the room facilities and comfort level?+
Rooms feature Sheraton Sweet Sleeper beds and are generally clean (Cleanliness score 7.8). However, some facilities are aging, with reports of broken elevators, doors, or appliances.
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