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M Social Hotel New York Downtown

★★★★·8.6/ 10Recommended
·Hotels
1992 opened · 2025 renovated· 569 rooms· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 47 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at M Social Hotel New York Downtown. Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as express check-in or check-out and luggage storage. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the M Social Hotel New York Downtown with convenient amenities like room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At M Social Hotel New York Downtown, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, a coffee or tea maker and instant tea is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

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Guest scores & sentiment

From 548 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, modern decor, and stunning views, with comfortable beds and generally friendly staff. Common complaints include cigarette odors, inconsistent cleaning, limited breakfast options, elevator issues, poor soundproofing, and occasional rude service.

Dimension scores · cross-source

Location9.1
Surroundings9.0
Cleanliness8.6
Service7.9
Facilities7.6
Value7.4
PraisedExcellent location · Stunning city views · Friendly and professional front desk staff · Prime location and convenience
ComplaintsOutdated facilities and poor maintenance · Elevator issues or long waits · Hygiene issues (odors/stains) · Renovation noise and inconvenience

KEYIdeal for travelers prioritizing location and views. Request non-smoking rooms, manage breakfast expectations, and check elevator status.

FAQ · grounded in hotel data & reviews

locationHow is the location? What transport or attractions are nearby?
Located in Lower Manhattan near WTC Oculus, walking distance to One World Observatory and Wall Street. Location score is 9.1.
diningHow is breakfast served? What is the experience like?
Grab & Go breakfast served at Liquid Assets bar. Reviews note limited options, high prices, and occasional understaffing.
roomWhat are the room views and facilities like?
Rooms feature minibars, TVs, coffee makers, and stunning views of the Hudson River and Freedom Tower. Beds are comfortable, but some have smoke smells or cleaning issues.
serviceHow is the staff service?
Most guests praise friendly and helpful staff, especially front desk. Service score is 7.9, though some report cold attitudes.
facilityWhat are the main facilities available?
Features fitness center (surcharge), parking, concierge, 24h security, and accessibility. Poor soundproofing is a noted drawback; environment score is 9.0.
policyWhat are check-in/out times? Are pets allowed?
Check-in is at 16:00, check-out at 11:00. Pets are allowed, and express check-in/out is available.
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