Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location, friendly staff, and delicious food, especially breakfast. Complaints focus on renovation noise, odors, and clutter. Issues include poor maintenance (mattresses, showers), unreliable WiFi, inconsistent cleanliness, and questionable value for money.

Dimension scores · cross-source

Wi-Fi10.0

Location9.1

Rooms8.3

Service7.6

Cleanliness7.6

Value7.5

Facilities7.3

Surroundings5.4

＋ PraisedCentral location with free parking · Friendly and helpful staff · Delicious and fresh breakfast · Friendly and helpful staff & owners

－ ComplaintsNoise and dust from renovations · Outdated or missing room facilities · Uncomfortable mattresses · Cleanliness concerns

KEYSuitable for those valuing location over luxury. Avoid during renovations if sensitive to noise/dust. Check WiFi and cleanliness expectations.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Standard Double Room

1 × Double bed25 ㎡up to 2

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a tea and coffee maker, heating, flat-screen TV, as well as chocolate for guests. The unit offers 1 bed.

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RoomStandard Twin Room

Standard Twin Room

2 × Twin bed25 ㎡up to 2

Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room has a tea and coffee maker, heating, flat-screen TV, as well as chocolate for guests. The unit has 2 beds.

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RoomSuperior Double Room

Superior Double Room

1 × Queen bed25 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a shower. This double room has a tea and coffee maker, heating, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.

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Facilities · 28

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableParkingPets allowedTerraceOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFirst aid kit availableSanitized tableware & silverwareShared stationery like menus, pens are removedPhysical distancing in dining areasAccess to health care professionalsInternet accessJapanese gardenFishing nearbyOffsite parking discounted rates availablePaddle boating nearbySecured parkingSelf parking (surcharge)Tennis lessons on siteFree wired internetNon-smoking roomsRestaurantNon-smoking throughout

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Nearby & map

DiningSights

1

The Bull's Head

Traditional Cuisine

££

Nestled in a lush valley bordered by the Black Mountains, this former drovers' inn is separated from Hay-on-Wye by a six-mile single-track road. It retains a homely charm, boasting flagstone floors, slate walls and open fires. Unfussy, ingredient-led cooking is natural, wholesome and full of flavour, with meats from the owners’ farm, homemade charcuterie and a traditional roast on Sundays. Low intervention wines feature alongside a fine selection of beers. Book one of the cabins to allow more time for countryside exploring.

7.9km

1

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.