Guest scores & sentiment

From 120 guest reviews · multi-source · as of 2026-07-19

Guests highly praise the secluded forest location, tranquil atmosphere, and frequent wildlife sightings. Rooms are generally clean and comfortable, with wood stoves and electric blankets providing welcome warmth. The lack of Wi-Fi/cellular signal is widely appreciated as a digital detox. Minor complaints include occasional outdated decor, missing ovens, insufficient window coverings for heat retention, and inconsistent heating in some units. Overall, the experience is peaceful and highly rated.

Dimension scores · cross-source

Location9.5

Rooms9.4

Cleanliness9.2

Value9.0

Facilities9.0

Surroundings9.0

Service8.9

Wi-Fi7.5

＋ PraisedExcellent secluded location · Comfortable amenities (fireplace/spa) · Close to nature/wildlife · Warm design blending with nature

－ ComplaintsLack of alternative heating (AC) · Outdated/maintained facilities · Bathroom cleanliness/details · Fireplace smoke/operation issues

KEYIdeal for nature lovers seeking a digital detox. Bring warm clothing and accept limited connectivity. Verify unit specifics regarding appliances and decor condition before booking.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Jesmond Two-Bedroom Chalet wtih Spa Bath

1 × Queen bed75 ㎡up to 4

Spacious chalet with 2 separate bedrooms, forest views, spa bath, and patio with barbecue and outdoor seating. Please note the rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies). Please note that children under 18 years of age cannot be accommodated in this room type.

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Nelson One-Bedroom Chalet with Spa Bath

1 × Queen bed75 ㎡up to 2

Spacious chalet with forest views and a double corner spa bath. The patio has its own barbecue and outdoor seating. Please note there is no capacity for additional guests.

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Walcott One-Bedroom Chalet with Spa Bath

1 × Extra-large double bed (Super-king size)75 ㎡up to 2

Spacious chalet with forest views and a double corner spa bath. The patio has its own barbecue and outdoor seating. Please note there is no capacity for additional guests.

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Woodford Two-Bedroom Chalet wtih Spa Bath

2 × Twin bed75 ㎡up to 4

Spacious chalet with 2 separate bedrooms, forest views, spa bath, and patio with barbecue and outdoor seating. Please note the rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

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Facilities · 35

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbyFamily roomsBBQ facilitiesExpress check-in/check-outSoundproof roomsHot tub/JacuzziParkingTerracePrivate check-in/check-outBoard games/puzzlesStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersSanitized tableware & silverwareContactless check-in/check-outSmoke alarmsShared stationery like menus, pens are removedKey accessFace masks for guests availableInternet accessJapanese gardenExpress check-inOffsite parking discounted rates availableSecured parkingSelf parking (surcharge)Free wired internetGarageHealth or beauty spa nearbyNon-smoking roomsNon-smoking throughout