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Best Western Plus Hotel Carlton

Name: Best Western Plus Hotel Carlton
Address: 5 Rue Des Glieres, Annecy, Haute-Savoie, 74000, Annecy, FR

★★★★·9.0/ 10Excellent

BBest Western Plus·Best Western Rewards·Hotels

📍5 Rue Des Glieres, Annecy, Haute-Savoie, 74000 · Annecy ↗

📞+33 4 50100909

Check-in 03:00 PM / out 11:30 AM

Annual carbon offsetsBoat tours nearbyParasailing nearbyNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 45 facilities +

Review

Official

Experience an abundance of unparalleled facilities and features at Best Western Plus Hotel Carlton. Visitors can take advantage of the accessible parking options directly at the hotel. The accommodating team at the reception will aid you with amenities such as safety deposit boxes. Each accommodation at Best Western Plus Hotel Carlton is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. At Best Western Plus Hotel Carlton, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of instant tea and mini bar at your disposal. Understanding the significance of bathroom amenities in enhancing guest contentment, the hotel offers a hair dryer within certain chosen rooms. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

Guest scores & sentiment

From 472 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, friendly staff, and comfortable beds. Breakfast is generally well-received. Common complaints involve difficult parking, limited elevators causing waits, and occasional issues with AC or cleanliness.

Dimension scores · cross-source

Location9.3

Cleanliness9.2

Service9.0

Surroundings9.0

Value8.8

Facilities8.3

＋ PraisedExcellent location near station · Clean and tidy rooms · Friendly and helpful staff · Convenient amenities nearby

－ ComplaintsSmall room size · Poor views on lower floors · Difficult parking/narrow access · Expensive breakfast

KEYIdeal for those valuing location and service. Drivers should allow time for parking; those sensitive to elevator waits may prefer alternatives.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located near major attractions?＋

Located in the heart of Annecy, it is a 15-minute walk to Lake Annecy and Notre-Dame-de-Liesse Church. The location dimension scores 9.3/10.

diningHow is the breakfast? Is it included in the room rate?＋

Breakfast is generally praised as abundant and delicious but incurs an extra charge. Some guests note the dining area can be crowded during peak hours.

serviceWhat is the quality of the staff service?＋

Staff service is highly praised with a 9.0/10 service score. Guests frequently mention the friendly, professional, and multilingual team.

roomAre the rooms spacious and well-equipped?＋

Classic rooms are small with occasional low shower pressure, but feature comfortable bedding and modern cleanliness. Amenities include free WiFi and eco-friendly toiletries.

facilityIs parking convenient and what is the cost?＋

Parking is a common complaint due to limited, narrow spaces and extra fees. The underground entrance is low, potentially restricting larger vehicles.

policyWhat are the check-in/out times and is it pet-friendly?＋

Check-in is at 15:00 and check-out at 11:00. Pets are allowed with bowls provided. Note: Data indicates children are not allowed, please verify.

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Room types · 10

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Comfort Room, 1 Queen Bed, Non Smoking

1 × Queen Bed17 ㎡up to 2

1 Queen Bed183 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Comfort Room, 1 Queen Bed, Non Smoking, Balcony

1 × Queen Bed17 ㎡up to 2

1 Queen Bed183-sq-foot individually decorated room with a balcony Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Comfort Room, 2 Twin Beds, Non Smoking

2 × Twin bed17 ㎡up to 2

2 Twin Beds183 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletriesPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Exclusive Room, 1 Queen Bed, Non Smoking

1 × Queen Bed17 ㎡up to 2

1 Queen Bed183 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Executive Room, 1 Queen Bed, Non Smoking, Balcony

1 × Queen Bed17 ㎡up to 2

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Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

1 × Queen Bed17 ㎡up to 2

1 Queen Bed183 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

2 × Twin bed17 ㎡up to 2

2 Twin Beds183 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Classic Room, 1 Double Bed, Non Smoking (Small Room)

1 × Double bed13 ㎡up to 2

1 Double Bed140 sq feet Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Executive Room, 1 Queen Bed, Non Smoking

up to 2

1 Queen BedIndividually decorated room Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Executive Room, 2 Twin Beds, Non Smoking

up to 2

2 Twin BedsIndividually decorated room Internet - Free WiFi Entertainment - 26-inch flat-screen TV with satellite channelsFood & Drink - Espresso maker, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and iron/ironing board (on request)Comfort - Daily housekeeping and climate-controlled heating and air conditioningEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNon-Smoking

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Nearby & map

DiningSights

L'Esquisse

regional · ★ Michelin

€€€€

Previously Laurent Petit's sous-chef at Le Clos des Sens in Annecy-le-Vieux, Stéphane Dattrino is now at the helm his own restaurant that is pretty as a picture. Behind its discreet façade, there are plenty of tables for two (opt for one upstairs) and, despite its deliberately relaxed feel, the service here is very much on the mark. With a sure hand, the chef creates tasty and colourful dishes, his seasonal palette combining top-quality produce, such as local plants and herbs. Confit trout with celeriac, curry and horseradish ; roasted veal sweetbreads, or lièvre à la royale – these are dishes

85m

Le Clos des Sens

french · ★★★ Michelin

€€€€

This spruce establishment in the upper reaches of Annecy is home to Franck Derouet and his associate Thomas Lorival. They fashion a culinary lineup whose veggie and lake-focused slant is clearly founded on a locavore philosophy as everything comes from their own garden or within a 100km radius. Each dish is sprinkled with seasonal fruit, vegetables, flowers and herbs, adding a distinctive poetic and modern art flourish. Their work with fish from the lake involves in-depth reflection about texture and cooking methods, resulting in dishes like raw fera (lake fish) enhanced by a powerful garum, f

2.6km

La Rotonde des Trésoms

regional, french · ★ Michelin

€€€€

The huge conservatory of this Rotonde commands a splendid panoramic view over Annecy Lake, sweeping diners off their feet, even before their first bite! Originally from Arcachon, Eric Prowalski adds flavours from southwest France to recipes which highlight sustainably grown local produce. This skilled craftsman deftly unfolds a repertory in which creativity never hampers the flavour, developing a delicious "dialogue" between his adopted land and his homeland. The understated interior showcases a subtle blend of warm materials such as leather and oak.

1.6km

Brasserie Brunet

french · Bib

€€

At this restaurant a stone's throw from the train station, you receive a warm welcome in a British-style decor with exposed stonework, wood panelling and moleskin-clad banquettes. "Brunet" pâté en croûte; black pudding with onions, apple and lamb's lettuce salad; calf's liver and spelt risotto – an avalanche of delicious dishes served in a relaxed atmosphere by a smiling team in black attire and leather aprons.

119m

Racines

Modern Cuisine · Bib

€€

The roots of this bistro are tied to the family history of the young couple who own it: on one side of the family, a butcher's shop specialising in choice cuts of meat (especially milk-fed veal from Limousin) and on the other, chickens and orchards. The chef’s fondness for fine produce can be tasted in dishes like egg parfait, tagliatelle of celery cacio e pepe, fillet of trout, ravioles, shrimp jus and curly kale. Cheerful front-of-house team.

127m

ANTO

Modern Cuisine · Bib

€€

Anto, as in chef Anthony Bisquerra, originally from France's South-West, who fell in love with Haute-Savoie, with its mountains and its lakes. He tells this story at his restaurant in Annecy's old town in a harmonious decor of whitewashed walls, wood and stone. His cuisine is a skilful balancing act, juxtaposing Savoie with other regions that he knows well. For example, scallops flirt with Espelette pepper and pine buds; duck from Semnoz comes with a Swiss chard and Abondance cheese gratin; and chocolate and piquillo pepper ice cream find their perfect match in the smoked Sriracha. An absolute

345m

Cozna

Modern Cuisine · Bib

€€

In a pedestrian street of historic Annecy, this dinky restaurant is the lair of Sandra and Léo who compose a traditional score rich in nods to Savoie (‘cozna’ means kitchen): shoulder of pork, stuffed cabbage and a Thai emulsion followed by baked apple on short crust pastry with butterscotch and vanilla ice cream. Cheerful service and invariably packed to the rafters!

348m

Le Denti

Modern Cuisine · Bib

€€

This dinky restaurant off the busy tourist trail is run by a couple of talented cooks with a passion for a Mediterranean fish called dentex (denti). Together they conjure up flavoursome, market-fresh, mainly fish dishes, in tune with the seasons. Cheerful, casual vibe.

468m

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Best Western Plus Hotel Carlton

Guest scores & sentiment

Room types · 10

Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 2 Twin Beds, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking

Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

Executive Room, 1 Queen Bed, Non Smoking

Executive Room, 2 Twin Beds, Non Smoking

Facilities · 45

Nearby & map