FlyerKeyThe guest's hotel playbook
Search
Me
Publish
Search cities, hotels, brands…
1 / 24

Alpenheim Charming & Spa Hotel

★★★★·9.3/ 10Excellent
·Hotels
📍Via Grohmann 54 · Ortisei ↗
📞780943592620·Official site ↗
Check-in 02:00 PM / out 11:00 AM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbySwimming poolAll 83 facilities +
Review
Property information · Hotelbeds

The property consists of 30 units. There is no 24-hour reception.

04

Guest scores & sentiment

From 298 guest reviews · multi-source · as of 2026-07-10

Guests praise the convenient location, exquisite spa/pool facilities, excellent dining, and friendly staff. Main complaints include sporadic reception/spa availability, lack of AC causing summer heat, missing room amenities like kettles, and occasional reports of poor service attitude or low value.

Dimension scores · cross-source

Cleanliness9.7
Surroundings9.6
Facilities9.5
Service9.1
Location9.0
Value8.0
＋ PraisedFriendly and professional staff · High-quality food and dining · Spacious rooms with great views · Quiet location near town center
－ ComplaintsNo air conditioning causes heat · Inconvenient lighting controls · Missing amenities like kettles · Uphill walk to town center

KEYIdeal for travelers seeking luxury, spa, and dining. Summer guests should check ventilation; verify spa hours and service responsiveness in advance.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located with good transport?＋
Yes, it is a 5-10 minute walk from the city center with easy public transport access and ski bus services.
facilitiesHow are the spa and pool facilities?＋
Rated 9.5, it features indoor/outdoor heated pools, a spa, sauna, and steam room, highly praised by guests.
diningWhat is the dining experience like?＋
Dining is a major highlight, praised for its quality. Options include a restaurant, coffee shop, and kid meals.
roomAre the rooms comfortable? What are the pros and cons?＋
Rooms are spacious and clean with mountain views, but lack AC which can cause summer heat, and some miss amenities like kettles.
serviceHow is the service attitude and professionalism?＋
Service score is 9.1 with generally friendly staff, though sporadic absences and slow responses were noted by some.
familyIs this hotel suitable for families?＋
Yes, it offers a warm family vibe with friendly staff, but lacks a dedicated children's play area and may have cooler pool water.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
Book on FlyerTrip →