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W New York - Union Square

★★★★★·8.8/ 10Recommended
WW Hotels·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningLift / ElevatorExpress check-in/check-outSafety deposit boxAll 40 facilities +
Review
Official

W New York – Union Square provides flawless service and all the necessary facilities for visitors. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out and safety deposit boxes to ensure a comfortable stay for guests. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Rest assured, quenching your thirst is not a concern with mini bar available in select accommodations. W New York – Union Square offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

W New York – Union Square · 万豪钛金入住报告(2022年9月)

  • 给升了个studio伪套,就多了个小沙发,算个毛线套房,真是难为纽约的酒店了。
  • 房间老,面积小,设施一般,不会再来了。
2023-09-28

米其林 · 2023-09-28 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 295 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime Union Square location, renovated comfort, and helpful staff, especially the gym. Complaints focus on elevator breakdowns, slow check-in/out, room design flaws (lighting/noise), and hidden fees.

Dimension scores · cross-source

Location9.6
Cleanliness8.8
Service8.3
Facilities7.6
Surroundings7.6
Value7.4
Rooms4.7
PraisedPrime location · Excellent staff service · Spacious and comfortable rooms · Great gym facilities
ComplaintsLimited dining due to renovation · Maintenance issues · Limited breakfast options · Limited public areas due to renovation

KEYSuitable for those valuing location/service. Allow extra time for elevines/check-in; verify room details and fees.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What convenient facilities are nearby?
Located in downtown Manhattan, it is just two blocks from the 14th Street–Union Square subway station and a 4-minute walk to Union Square. Times Square is a 10-minute subway ride away.
roomWhat are the room facilities? How is the soundproofing?
Rooms feature 42-inch flat-screen TVs, air conditioning, and soundproofing. While room comfort scores high (4.7), some guests reported lighting flaws and noise issues.
serviceHow is the staff attitude and professionalism?
Service scores an impressive 8.3. Guests consistently praise the staff for being enthusiastic, professional, and helpful, making it a key highlight of the hotel.
facilityDoes the hotel have a gym? Is there an extra charge?
Yes, the hotel has fitness facilities which are highly praised. According to the facility list, there is a surcharge for use. Despite the fee, the quality is considered a major pro.
policyWhat are the check-in and check-out times? Are pets allowed?
Check-in is at 16:00 and check-out at 12:00. Pets are allowed. The hotel offers accessibility features, elevators, 24-hour security, and express check-in/out services.
memberWhat are the official perks for Marriott Bonvoy members?
As a Marriott Bonvoy partner, Silver tier and above earn bonus points. Gold, Silver, Platinum, Titanium, and Ambassador tiers may or definitely get late checkout. Platinum, Titanium, and Ambassador get lounge access and welcome amenities.
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