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The Manhattan at Times Square Hotel

★★★★·7.5/ 10Good
·Hotels
📍790 7th Avenue · New York ↗
📞+002122470300·Official site ↗
1962 opened· 685 rooms· Check-in 04:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 54 facilities +
Review
Official

Close to the theatre district and the Radio City Music Hall, this luxury hotel enjoys a privileged location. Times Square and Central Park a few blocks away and the possibilities for shopping and entertainment are endless. Public transportation is right outside the hotel. In the lobby, a 24-hour reception desk, lifts, safe, and cloakroom. Internet, room and laundry services are available, and car parking is available outside. Renovations are anticipated to continue through the summer of 2027

04

Guest scores & sentiment

From 832 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location and renovated rooms, with some staff being excellent. Major complaints include aging facilities (AC/heating failures, mold, loose outlets), poor soundproofing, inconsistent front desk attitudes, undisclosed fees, and booking discrepancies.

Dimension scores · cross-source

Location9.4
Surroundings7.6
Service7.2
Cleanliness6.8
Value6.6
Facilities5.6
＋ PraisedExcellent location · Outstanding service from specific staff · Comfortable and modern renovated rooms · Helpful staff
－ ComplaintsOutdated facilities and hygiene issues · AC failures or excessive noise · Rude front desk staff · Hidden fees and poor value

KEYSuitable for location-focused travelers. Request renovated floors, inspect facilities, and beware of extra fees.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to Times Square?＋
The location is excellent with a dimension score of 9.4. It is centrally located in Manhattan, just steps from Times Square and Rockefeller Centre.
pros_consWhat are the main pros and cons of staying here?＋
Pros include the prime location and comfortable renovated rooms. Cons involve aging facilities, poor soundproofing, noise, undisclosed fees, and booking discrepancies.
roomWhat are the room facilities like? Are there renovated rooms?＋
Some renovated rooms feature desks and seating areas. However, non-renovated areas suffer from aging facilities, mold, and loose outlets. Confirm renovation status when booking.
serviceIs the service attitude good?＋
Service is mixed. Some staff like Raquel are praised for being helpful, but overall front desk attitudes vary, with a service dimension score of 7.2.
facilityWhat fitness and business facilities are available?＋
Amenities include a fitness centre (surcharge), business centre with fax/photocopying, 24-hour security, luggage storage, and safety deposit boxes.
policyWhat are the check-in and check-out times?＋
Check-in is after 16:00 and check-out is before 12:00. Express, private, and contactless check-in/out options are available.
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