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Luna Palace

★★★★·9.3/ 10Excellent
·Resorts
Check-in 03:00 PM / out 11:30 AM
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 57 facilities +
Review
Property information · Hotelbeds

The Luna Palace Hotel & Suites is a charming oceanfront hotel in Mazatlan's Golden Zone, offering stunning ocean views from every room. Each room features a private balcony and a fully equipped kitchenette, making it an ideal choice for extended stays. The hotel's location is convenient, with dining, bars, shopping, and grocery stores nearby and just 30 minutes from the airport, 15 minutes from downtown. Guests can enjoy both buffet and à la carte dining at the on-site Eclipse restaurant, specializing in Mexican cuisine (European Plan). A heated pool with a children's area and complimentary Wi-Fi and parking are also available. The recently renovated Luna Palace offers a relaxing, quiet retreat with modern amenities and convenient access to local attractions such as the aquarium and golf courses located 10 minutes away from the hotel.

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Guest scores & sentiment

From 250 guest reviews · multi-source · as of 2026-07-11

Guests praise the beachfront location, cleanliness, and enthusiastic staff, especially Santiago. Common complaints include inconsistent hot water, noisy AC, slow pool service, and occasional cleaning lapses.

Dimension scores · cross-source

Location9.0
Service8.8
Cleanliness8.8
Value8.6
Facilities8.1
Surroundings8.0
+ PraisedFriendly staff and engaging activities · Spacious and clean rooms · Heated and clean pools · Delicious and varied food
- ComplaintsCheck-in booking errors · Slow service response in some areas · Noisy air conditioning · Aging facilities like elevators

KEYIdeal for families/couples seeking beach tranquility and friendly service. Expect potential AC noise and hot water variability.

FAQ · grounded in hotel data & reviews

locationHow is the location of Luna Palace? What is nearby?+
The hotel enjoys a prime beachfront location in Mazatlan. It is within walking distance to local shops, restaurants, entertainment venues, golf courses, and vibrant nightlife.
diningDoes the hotel offer breakfast or dining services?+
Yes, the hotel has a restaurant and offers room service. Guests generally praise the delicious food, with high satisfaction from family and couple travelers.
familyIs this hotel suitable for families with children?+
Highly recommended. The hotel allows children, features a heated pool, and offers engaging water activities. Families appreciate the spacious rooms, quality dining, and entertainment interactions with staff like Santiago.
coupleWhat are the advantages for couples staying here?+
Couples highly praise the beachfront location, renovated room facilities (including kitchens and sea views), and enthusiastic staff service. The hotel offers romantic sea views and convenient water activities.
roomWhat are the room facilities like?+
Each guestroom features private balconies/terraces, fully-equipped kitchenettes, and is spacious and comfortable. Some couples and families specifically noted the convenience of sea views and kitchen facilities.
serviceHow is the level of service at the hotel?+
Overall service score is 8.8. Guests highly praise the enthusiastic staff, especially Santiago. However, note that pool service response can be slow, and front desk booking errors occasionally occur.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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