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The Swiss Residence

★★★★·8.1/ 10Recommended
·Hotels
1997 opened · 2016 renovated· 40 rooms· Check-in 02:00 PM / out 11:30 AM
NightclubMeeting rooms24-hour front deskGardenTerraceFree WiFiAll 20 facilities +
Review
Official

Located in the heart of the World Heritage City - Kandy, The Swiss Residence is more a home than a hotel. Known for our warm and personalized service, you will be greeted and made to feel right at home, from the moment you set foot here. Placed amongst the luscious rain forests in the hills of this calm & peaceful city, The Swiss Residence, though placed in the heart of the city, is the perfect spot for those looking for a place to simply relax and enjoy solitude, forgetting the burdens of urban life - even for a moment. Created with a rich mixture of Kandyan and Swiss architecture, The Swiss Residence consists of 40 cozy, well furnished rooms, with spectacular views of the surrounding mist covered hills in one direction, as well as the sun touched busy streets of the city seen below in the other direction.

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Guest scores & sentiment

From 387 guest reviews · multi-source · as of 2026-07-18

Guests praise spacious, modern rooms with great views and helpful staff. Common complaints include dated public areas, renovation noise, unreliable Wi-Fi, unstable hot water, elevator issues, and inconvenient hillside location.

Dimension scores · cross-source

Surroundings7.8
Service7.5
Location7.5
Cleanliness7.4
Facilities7.1
Value7.0
Rooms5.3
PraisedFriendly and helpful staff · Delicious and abundant breakfast · Spacious and clean rooms · Good value for money
ComplaintsRemote location requiring transport · Outdated facilities or under renovation · Limited late-night service · Poor hygiene in pool/public areas

KEYSuitable for those valuing views and room comfort. Avoid renovation periods, accept hillside access challenges, and lower expectations for public facilities and Wi-Fi.

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