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The Milestone Hotel

★★★★★·9.4/ 10Excellent
·Hotels
63 rooms· Check-in 02:00 PM / out 12:00 PM
Proposal/romance packages availableComprehensive recycling policyMeeting roomsFireplace in lobbyFitness facilitiesGuest education on local ecosystems and cultureAll 45 facilities +
Review
Official

This hotel is located directly in the centre of London and offers views out over Kensington Palace. It is housed in a 19th century historic building and comprises a total of 57 rooms spread over 6 floors. Facilities available to guests include a stylish air-conditioned foyer, a charming bar, and an à la carte restaurant with highchairs for infants. The tastefully designed and spacious rooms come with an en-suite bathroom and a comfortable king-size bed. Further fittings include satellite/cable TV and individually regulated central heating. The hotel offers the use of an indoor heated swimming pool and a massage service. Sport enthusiasts may enjoy their routine workout in the gym and take advantage of the sauna.

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Guest scores & sentiment

From 465 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime Kensington location, exceptional personalized service, and fine dining. Main complaints involve small room sizes, limited elevator access, and occasional ventilation issues.

Dimension scores · cross-source

Service9.8
Location9.8
Cleanliness9.8
Surroundings9.6
Facilities9.5
Value9.2
Rooms8.7

KEYIdeal for those valuing service and location. Verify room size when booking; consider suites for more space.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
Located in the heart of Kensington near Kensington Gardens, guests highly praise its prime location and convenience.
diningWhat dining options are available? Is breakfast included?
The hotel features the renowned Chenestons restaurant and 24-hour room service. Breakfast is available at a surcharge with vegetarian options.
serviceHow is the level of service at the hotel?
Service is exceptional with a dimension score of 9.8. Guests praise the personalized attention and concierge service, with a 99% recommendation rate.
coupleIs this hotel suitable for couples or proposals?
Yes, it offers proposal/romance packages, private picnics, and couples dining, making it ideal for romantic getaways.
facilityWhat fitness and leisure facilities does the hotel offer?
Facilities include a 24-hour indoor pool, fitness center, sauna, and full-service spa, scoring 9.5 in the facilities dimension.
roomHow are the room size and comfort?
Rooms feature unique decor and high cleanliness scores (9.8), but some guests note they are on the smaller side.
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