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Hotel De Orangerie by CW Hotel Collection - Small Luxury Hotels of the World

★★★★·9.4/ 10Excellent
SSmall Luxury Hotels of the World·Hilton Honors·Hotels
Check-in 03:00 PM / out 11:00 AM
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 59 facilities +
Review
01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location, comfortable rooms, and exceptional staff service. Common complaints include minor facility issues (leaking showers, AC), noise from nearby gyms or streets, and occasional service lapses in dining or check-in.

Dimension scores · cross-source

Cleanliness9.7
Facilities9.6
Surroundings9.6
Service9.1
Value9.0
Location9.0
PraisedExceptional staff service · Delicious and diverse breakfast · Comfortable beds and quiet rooms · Prime location
ComplaintsShower issues · Pool too cold · Noise in some rooms · Maintenance issues

KEYIdeal for location-focused travelers. Request high-floor rooms away from gyms/breakfast areas to avoid noise.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in the city center, it is within walking distance of the Market Square and Belfry. The location scores 9.0 for being prime and quiet.
diningHow is the breakfast experience? Any highlights?
Breakfast is delicious and varied. Guests can enjoy fresh options on the scenic waterside terrace or have high tea in the cozy lounge.
serviceWhat is the level of service?
Service scores 9.1. Guests highly praise the exceptional, attentive, and professional staff, especially the concierge and front desk.
roomAre the rooms comfortable? How is the soundproofing?
Rooms are comfortable and clean (9.7 score). While soundproof rooms exist, some street-facing or gym-adjacent rooms may have noise.
facilityWhat are the main facilities and conveniences?
Facilities score 9.6, offering free WiFi, AC, private parking, a waterside terrace, spa, and 24-hour room service. Pet-friendly.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 11:00. Express and private check-in/out are available, along with cashless payment options.
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