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The Haven: Make our Home your Home

8.6/ 10Recommended
·Guest houses
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsBBQ facilitiesLuggage storageAll 97 facilities +
Review
04

Guest scores & sentiment

From 77 guest reviews · multi-source · as of 2026-07-20

Guests praise the convenient location near shopping centers, well-equipped kitchenettes, and exceptionally friendly, accommodating staff who provided excellent emergency support. Common complaints include maintenance issues like smoke smells, AC/hot water failures, and difficult TVs, alongside management lapses such as long check-in waits, small parking, noise disturbances, and inaccurate property descriptions.

Dimension scores · cross-source

Rooms9.1
Location9.0
Cleanliness9.0
Service8.9
Wi-Fi8.8
Value8.8
Facilities8.8
Surroundings8.6
+ PraisedConvenient location near malls and town centre · Friendly and helpful hosts and staff · Clean and comfortable rooms · Well-equipped self-catering appliances
- ComplaintsInconsistent check-in management and communication · Occasional maintenance and housekeeping oversights · Unstable or cold shower water · Noise from nearby roads, upstairs guests, or dogs

KEYSuitable for travelers valuing convenience and service. Verify room status beforehand; expect small parking, potential noise, and facility wear.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
The location is excellent, close to shopping centers and the city center with high convenience. It scores 9.0 in dimensions, praised by guests for its proximity to shopping.
diningDoes the hotel offer breakfast or dining facilities?+
The hotel has a coffee shop and pool bar offering light meals. While traditional buffet breakfast isn't specified, kitchenettes allow self-catering. The pool bar offers panoramic views.
familyIs this hotel suitable for families with children?+
Highly suitable. It offers kid meals, indoor/outdoor play areas, and baby safety gates. With 24% family travelers and well-equipped kitchens, it's great for parenting needs.
businessHow is the experience for business travelers?+
Good for business. Features 24-hour front desk, express check-in/out, luggage storage, and laundry. WiFi scores 8.8, ensuring stable connectivity for work needs.
coupleAre there special features or notes for couples?+
Couples make up 23% of guests, praising spacious rooms. Note: some report extra charges for couples and unstable shower temperatures. Confirm fees and facility status beforehand.
roomWhat are the room facilities and hygiene conditions like?+
Room score is 9.1, generally clean with AC, soundproofing, and kitchen appliances. However, some report maintenance issues like smoke smells or TV problems. Check facilities upon arrival.
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