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BE Destination Tulum

★★★★★·9.2/ 10Excellent
·Hotels
Offsite parking discounted rates availableHealth or beauty spa nearbyAir conditioningSwimming poolSafety deposit boxMassage servicesAll 44 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the jungle-beach design, spacious rooms, and exceptional staff service. Common complaints include maintenance issues (leaks, unclean pools), high costs (water, tips), power/water outages, and billing disputes.

Dimension scores · cross-source

Service9.0
Location9.0
Wi-Fi8.8
Surroundings8.6
Cleanliness8.5
Facilities8.2
Value7.9
Rooms7.8
PraisedStunning ambiance and beach facilities · Attentive and professional staff · Comfortable and aesthetic rooms · High-quality food and drinks
ComplaintsMoldy rooms or maintenance issues · Dissatisfaction with extra charges · Hard beds · Billing disputes or inefficient service

KEYSuitable for those seeking nature-luxury and valuing service. Check bills carefully and be aware of extra costs.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation convenient?
Located near the Caribbean Sea with easy access to theme parks. It offers paid shuttle services despite being away from the main town. The location score is 9.0, ideal for privacy.
coupleHow is the experience for couples?
Couples praise the unique jungle-beach design, spacious rooms, and romantic outdoor showers. Service is highly rated, though some maintenance issues and mosquitoes are noted. Recommendation rate is 99%.
businessIs it suitable for business travel?
It offers 24-hour security, concierge, and free wired internet. However, front desk has limited hours and WiFi scores 8.8. The atmosphere is more resort-oriented than business-focused.
roomWhat are the room facilities and comfort like?
Features 64 luxury suites with iPod docks and private balconies. Room score is 7.8; some guests report leaks, mold, or AC noise. Verify room condition upon arrival for best comfort.
diningAre there diverse dining options? Any notes?
Three on-site restaurants and a bar offer high-quality breakfast. Be aware of high hidden costs like water fees, minibar, and mandatory tips. Some guests dispute bills, so confirm charges beforehand.
serviceHow is the level of service?
Service scores an impressive 9.0. Guests highly praise staff members like Jose, Aylin, and Raquel for their warmth and professionalism. Concierge service is particularly attentive.
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