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Hotel Napoleon

★★★★·8.9/ 10Recommended
·Hotels
📍Viale Europa 536 · Lucca ↗
📞00390583491450·Official site ↗
Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 31 facilities +
Review
Official

This upscale hotel in Lucca's historic center offers convenient access to Porta Sant'Anna and Porta San Pietro, both within a 15-minute walk. Enjoy complimentary Wi-Fi, concierge services, and a TV in the common area. Take advantage of the 24-hour room service or relax with a drink at the bar/lounge. A complimentary buffet breakfast is included. The hotel also features a business center, express check-in/check-out, conference space, three meeting rooms, and free self-parking. The 56 guestrooms offer minibars, satellite TV, private bathrooms with complimentary toiletries and bidets, safes, and desks. Housekeeping is provided daily. Nearby attractions include the Leaning Tower (17. 5 km) and Cisanello Hospital (20. 2 km).

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the excellent location near the metro and park, and the friendly staff. Rooms are generally clean. Complaints focus on dated facilities, small room sizes, poor soundproofing, and limited breakfast options.

Dimension scores · cross-source

Service9.2
Cleanliness9.2
Value8.6
Location8.6
Surroundings8.2
Rooms8.0
Facilities7.9
＋ PraisedExcellent location and transport access · Friendly and helpful staff · Abundant and tasty breakfast · Good value for money
－ ComplaintsDated decor and facilities · Unsafe or rough neighborhood · Small or poorly laid out rooms · Inconsistent cleanliness standards

KEYSuitable for travelers prioritizing location and value. Expect dated facilities; choose rooms carefully to avoid noise.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What transport or attractions are nearby?＋
Excellent location near the metro and park, just 500m from Lucca's historic walls. Guests praise the convenience for exploring the town.
serviceHow is the service quality? Are the staff friendly?＋
Service scores 9.2/10. Guests consistently praise the friendly, professional 24-hour multilingual staff for their attentive service.
roomAre the rooms modern? How is the soundproofing?＋
Facilities are somewhat dated and rooms can be small. Soundproofing is a common complaint, so request quiet rooms or bring earplugs.
diningWhat is the breakfast like? Any limitations?＋
Daily sweet and savory buffet with vegetarian options. However, guests note limited variety compared to the star rating.
familyIs this hotel suitable for families with children?＋
Children are allowed and supervised activities are offered. However, some rooms are small and noise control varies, so assess space needs carefully.
policyWhat are the check-in/out times? Is parking available?＋
Check-in at 14:00, check-out at 12:00. Free parking or discounted off-site rates available. Express check-in/out is supported.
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