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DoubleTree by Hilton San Juan

★★★★·9.2/ 10Excellent
DDoubleTree by Hilton·Hilton Honors·Resorts
1989 opened · 2008 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsAll 90 facilities +
Review
Official

'Enjoy a privileged location near vibrant Loiza Street, with its diverse culinary scene and exciting nightlife. This modern, full-service hotel offers relaxed comfort and warm hospitality, starting with a signature Doubletree chocolate chip cookie upon arrival. Stay within walking distance of Ocean Park Beach and enjoy our Beach Club, including an exclusive reserved area, chairs, and towels, along with complimentary transportation. Relax in the private courtyard by the outdoor pool and whirlpool or unwind with a spa treatment at Cloud Spa. Maintain your fitness routine in the 24-hour fitness center, equipped with cardio machines and free weights. Contemporary guest rooms and executive accommodations feature a 55-inch LG flat-screen TV, Wi-Fi, a microwave, a mini-fridge, and plush king and queen beds. A daily resort fee covers access to the Beach Club with lounge chairs, umbrellas, and beach towels, plus bicycle use, bottled water, internet access, and business center services. '

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 305 guest reviews · multi-source · as of 2026-07-09

Guests praise exceptional staff service, modern clean facilities, and convenient beach shuttle. Main complaints include pricey dining, minor room defects, and safety concerns in the surrounding area at night.

Dimension scores · cross-source

Cleanliness9.4
Service9.2
Surroundings9.0
Facilities8.8
Value8.6
Location8.6
PraisedExceptional staff service · Pool and beach amenities · Welcome cookies · Good breakfast
ComplaintsExpensive dining · Resort fees · Noise issues · Maintenance issues

KEYIdeal for those valuing service and beach access. Be mindful of nighttime safety, check bills for extra fees, and expect higher dining prices.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Conveniently located near attractions with free beach and airport shuttles. Rated 8.6 for location with a 99% recommendation rate.
diningWhat are the dining options and prices like?
Offers diverse cuisines including sushi and Mediterranean. However, guests note that restaurant and bar prices, as well as breakfast costs, are on the higher side.
familyIs this hotel suitable for families? What family facilities are available?
Highly suitable for families with family rooms, kid meals, pool, and free beach shuttle. Guests praise staff like Valet William for convenient services like early check-in.
businessHow is the experience for business travelers?
Business guests appreciate comfortable beds and location. However, some report noise due to poor soundproofing and high extra fees.
coupleAre there special experiences or things to note for couples?
Couples love the warm staff service, welcome cookies, and pool. Note that some rooms may have poor soundproofing and extra resort fees apply.
roomHow are the room facilities and cleanliness?
Rooms feature modern amenities like flat-screen TVs and microwaves. Cleanliness is rated 9.4, though a few rooms may have minor maintenance issues.
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