1 / 24

Ambassador Self Check-in Hotel

Name: Ambassador Self Check-in Hotel
Address: Zürichstrasse 3, Luzern, CH

★★★·8.4/ 10Recommended

·Hotels

📍Zürichstrasse 3 · Luzern ↗

📞41414188100·Official site ↗

Lift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxCar hireParkingAll 42 facilities +

Review

Property information · Hotelbeds

Enjoy the convenience of self-check-in at the Ambassador Hotel, centrally located in Lucerne, steps from Loewenplatz and a short walk from the Lion Monument. Make yourself at home in one of the 31 guestrooms, each featuring a minibar, flat-screen TV, and complimentary Wi-Fi. Bathrooms offer shower/tub combinations and hair dryers. Start your day with a continental breakfast (available for a fee), and take advantage of amenities including a terrace, garden, concierge services, and on-site shopping. The hotel is conveniently located near attractions such as Chapel Bridge (0. 7 mi) and Musegg Wall (1. 3 mi), with easy access to Zurich Airport (ZRH).

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location near Lake Lucerne, spacious clean rooms, and good breakfast. Common complaints include frustrating self-check-in processes, outdated facilities, and occasional poor service or hygiene issues.

Dimension scores · cross-source

Location9.3

Surroundings9.2

Wi-Fi8.8

Rooms8.5

Cleanliness8.4

Service8.0

Facilities8.0

Value7.9

＋ PraisedExcellent central location · Spacious and clean rooms · Convenient self-check-in · Good value for money

－ ComplaintsLimited/cold breakfast options · Outdated facilities/poor maintenance · Lack of amenities like kettles · Slow service response/poor attitude

KEYSuitable for travelers prioritizing location. Expect self-check-in; verify room condition upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transport convenience?＋

Located in central Lucerne near the Old Town and lake, with a bus stop at the doorstep for easy access to Mount Pilatus. It scores 9.3/10 for location.

policyWhat are the check-in and check-out times?＋

Check-in is from 15:00 and check-out is by 11:00. Self-check-in is available, though some guests report occasional device delays.

diningHow is the breakfast and dining?＋

Breakfast is generally well-rated but described as simple or cold by some. The on-site Lapin restaurant offers exquisite specialties and wines.

roomAre the rooms spacious and clean? What about facilities?＋

Rooms are spacious and clean (8.5/10), equipped with minibars and free Wi-Fi (8.8/10). However, some facilities are noted as outdated or noisy.

serviceHow is the service? Is there a human front desk?＋

The hotel focuses on self-check-in with limited human staff, leading to complaints about slow response or cold service when issues arise.

coupleIs this hotel suitable for couples?＋

Yes, popular among couples for its central location and spacious rooms. Main drawbacks include occasional facility maintenance issues and limited breakfast details.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

Book on FlyerTrip →

Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Triple Room

1 × Sofa bed / 1 × Queen bed23 ㎡up to 3

This triple room has a dining area, soundproofing and tumble dryer. Check-in takes place at the self check-in terminal

Rates / book on FlyerTrip →

Superior Double or Twin Room

1 × Double bed20 ㎡up to 3

1 Double Bed OR 2 Twin Beds215 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Minibar (fees may apply)Sleep - Hypo-allergenic bedding Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towelsPractical - Safe, free newspaper, and desk; cribs (free) available on requestComfort - Daily housekeeping and heatingNeed to Know - Bed sheets not availableSmoking And Non-Smoking

Rates / book on FlyerTrip →

Standard Double Room

2 × Twin bed / 1 × Queen bed18 ㎡up to 2

This double room features a dining area, patio and flat-screen TV. Check-in takes place at the self check-in terminal

Rates / book on FlyerTrip →

Standard Single Room

1 × Twin bed18 ㎡up to 1

This single room has a cable TV, tumble dryer and dining area. Check-in takes place at the self check-in terminal

Rates / book on FlyerTrip →

Standard Double or Twin Room

1 × Double bed15 ㎡up to 2

1 Double Bed OR 2 Twin Beds161 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Minibar (fees may apply)Sleep - Hypo-allergenic bedding Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towelsPractical - Safe, free newspaper, and desk; cribs (free) available on requestComfort - Daily housekeeping and heatingNeed to Know - Bed sheets not availableSmoking And Non-Smoking

Rates / book on FlyerTrip →

Business Room

1 × Double bed14 ㎡up to 2

This single room features a tumble dryer, patio and dining area. Check-in takes place at the self check-in terminal

Rates / book on FlyerTrip →

Nearby & map

DiningSights

Colonnade

french · ★★ Michelin

€€€€

Dating back to 1906, the Mandarin Oriental, situated on the lakeshore, is certainly a stylish setting in which to dine. This restaurant exudes the charm of yesteryear with contemporary elegance. With wonderful Art Nouveau light fittings hanging from the high ceiling, striking marble columns and an almost floor-to-ceiling glazed wine cabinet, the interior is a sight to behold. Chef Gilad Peled and his enthusiastic team showcase their modern take on French cuisine – take, for example, the sweetbreads with peas, asparagus, morels and wild garlic. There are two tasting menus, which can comprise th

713m

Lucide

Contemporary, Classic Cuisine · ★ Michelin

€€€€

This place ticks all the boxes! In a central location right by Lake Lucerne, on the first floor of the Culture and Congress Centre, it commands fantastic views of the lake and the city. It boasts a stylish and chic interior. Furthermore, the large, friendly team provides proficient service. And then there's the food: By enlisting Maximilian Huber, previously chef at Munich's mural farmhouse, they have brought in a master at elevating regional cuisine with delicate precision. Proximity to producers and the quality of the ingredients play an important role. The precise technique and balance of f

603m

Minamo

japanese · ★ Michelin

€€€€

This restaurant with a counter-dining concept brings a slice of Japan to the exclusive Mandarin Oriental, with its pared-back Far Eastern decor and an eight-course traditional Japanese omakase menu served to all diners at the same time. From your comfortable seat at the counter, you can watch, for example, as various nigiri are prepared before your eyes. The accompanying sake pairing is particularly enticing. And don't hesitate to ask any burning questions you may have – the chef and the competent front-of-house team will gladly provide answers and do their best to make your evening enjoyable.

704m

de MATOS

Creative · ★ Michelin

€€€

In a prime Old Town location right by the River Reuss, this couple – Oscar de Matos and Nadine Baumgartner – run their restaurant, which has a tastefully modern bistro vibe with a relaxed feel and an open kitchen. Made from top-quality ingredients, the dishes are brimming with personality – bold, creative and out of the ordinary, characterised by an intense interplay of acidity and contrasts. Think kohlrabi with Nashi pear, buttermilk and chipotle ketchup, or halibut with walnut, parsnip, Chasselas grapes and sauerkraut beurre blanc. "Unusual, but down-to-earth and with a pinch of punk" is how

836m

Maihöfli by UniQuisine

Creative, Innovative · ★ Michelin

€€€

Chef Robert Steuri heads up the kitchen of this lovely restaurant at a remove from the city centre. In the evening, he and his dedicated team showcase precise craftsmanship and top-notch ingredients in two five- or seven-course set menus, one of which is vegan. A marriage of elegance and bold flavours, the dishes are carefully composed and thoughtfully balanced – intricate without ever feeling overworked. A fine example is the duck with red cabbage, chestnut and orange. At lunchtime, the set menu is shorter, comprising three or four courses. Diners enjoy professional and well-attuned service i

1.0km

Sonnenberg le soir

French, International · ★ Michelin

€€€

As well as the prospect of the magnificent view of Rigi, Pilatus, Lake Lucerne and Bürgenstock, here you can look forward to Luca Haase's creative set menu, served in the evening. The chef, who previously worked under Peter Knogl at Basel's Trois Rois, cooks up modern French cuisine with Japanese and Mediterranean influences, using excellent ingredients. Choose between the omnivore version of the set menu ("Land and Water") and the vegetarian "Field and Garden", each comprising three to five courses. Charming and expert service is provided by a front-of-house team headed up by restaurant manag

3.1km

Balm - Bistro

french · Bib

€€

The charmingly laid-back second restaurant of the Hotel Balm maintains the same culinary ambition as the first. Expect expertly crafted, flavoursome regional dishes rooted in classic French cuisine, such as a delicate creamy fennel soup or succulent braised veal breast with vegetables and celeriac-potato mash. Diners can choose between à la carte options and a set menu. Friendly and adept service. Lovely terrace.

4.6km

CAAA by Pietro Catalano

regional, italian, french, breakfast, fine_dining, dineology, modern, gourmet

€€€€

The location right next to an art gallery (from which you also have direct access to the restaurant) could not be more fitting, as the theme of creativity is omnipresent here in the restaurant, too. The chic, modern interior is all curved lines, with the relief of the original ceiling as its centrepiece! Pale tones and the sleek design of the tables and chairs lend a Nordic feel. All of the activity in the open kitchen can be followed by diners – in the evening, a tasting menu comprising three, five or seven courses is created here. Served at lunchtime, the three-course "Chef's Mood Menu" chan

332m

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Ambassador Self Check-in Hotel

Guest scores & sentiment

Room types · 6

Triple Room

Superior Double or Twin Room

Standard Double Room

Standard Single Room

Standard Double or Twin Room

Business Room

Facilities · 42

Nearby & map