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The Resident Kensington

★★★★·9.4/ 10Excellent
·Hotels
Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 44 facilities +
Review
Official

Enjoy a comfortable stay at The Resident Kensington, an eco-certified hotel in the heart of London. Located within a 15-minute walk of Kensington High Street and the Natural History Museum, our hotel offers convenient amenities such as complimentary Wi-Fi, concierge services, and room service (limited hours). Each of our 65 guestrooms features a kitchenette equipped with a refrigerator and microwave, a flat-screen TV with digital programming, a safe, a desk, and a phone with free local calls. We also provide dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self-parking is available onsite (subject to charges). Nearby attractions include Imperial College London (0. 7 mi), Hyde Park (1. 3 mi), and several museums. The nearest airport is Heathrow (LHR).

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional personalized service, elegant rooms, and prime location. Minor complaints include poor breakfast staff attitude, maintenance issues like leaks, and upgrade fees.

Dimension scores · cross-source

Service10.0
Location10.0
Value9.0
Facilities8.8
Cleanliness8.8
Surroundings8.8
+ PraisedStaff exceptionally friendly to children with surprises · Personalized and warm service · Excellent, safe, and quiet location · High-quality breakfast and dining
- ComplaintsSome rooms are small · Room upgrades may incur extra charges · High prices · Noise issues reported

KEYIdeal for families seeking premium service. Check room details and manage expectations for breakfast service efficiency.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
Ideally situated 300m from Earl's Court Station with easy airport access. Near exhibitions and Knightsbridge shopping, scoring 10.0 for location.
diningWhat is the quality of breakfast? Any pros or cons?+
Breakfast is high-quality and diverse, highly praised. However, some staff attitudes were poor, and minor maintenance issues exist. Service dimension scores 10.0.
familyIs this hotel suitable for families? Any special services?+
Highly suitable. 53 family guests praised personalized services like birthday setups and scavenger hunts. Family rooms available, quiet and safe location.
coupleAre there any surprises or services for couples?+
Yes. 50 couple guests appreciated personalized surprises for birthdays/anniversaries. Dining rated highly, but some rooms are small with occasional noise/maintenance issues.
businessIs it convenient for business travel? What is the environment like?+
Business guests praised excellent service, quiet rooms, and high-quality breakfast. Main downsides are potential wait for room readiness and mismatched attic room expectations.
roomWhat are the room facilities? How is cleanliness?+
Rooms feature AC, private bathroom with power shower, kitchenette, free Wi-Fi. Cleanliness scores 8.8; elegant decor noted, though some maintenance issues like leaks exist.
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