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Hilton Garden Inn Richmond Innsbrook

★★★·8.7/ 10Recommended
HHilton Garden Inn·Hilton Honors·Hotels
2000 opened · 2015 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsSafety deposit boxFacilities for disabled guestsAll 29 facilities +
Review
Official

Hilton Garden Inn Richmond/Innsbrook offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal luggage is achievable at Hilton Garden Inn Richmond/Innsbrook due to the hotel's laundry service ensuring your garments stay fresh. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Hilton Garden Inn Richmond/Innsbrook is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having blackout curtains available for their convenience. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, the presence of instant tea can be found. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Hilton Garden Inn Richmond/Innsbrook. Unwind after your day by exploring the hot tub and find warmth and relaxation. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 414 guest reviews · multi-source · as of 2026-07-06

Guests praise the location, friendly staff, and comfortable beds. Breakfast quality varies. Common complaints include unexpected parking fees, outdated facilities, cleanliness issues in pools and rooms, elevator breakdowns, and noise.

Dimension scores · cross-source

Location9.2
Service8.7
Cleanliness8.5
Value8.4
Surroundings8.0
Facilities7.8
PraisedGreat location · Comfortable beds · Friendly staff · Well-equipped rooms
ComplaintsUnclear breakfast fees · Elevator breakdowns · Worn facilities/cleaning issues · Noise disturbances

KEYSuitable for location-focused travelers. Verify parking fees beforehand. Those sensitive to facility age or seeking premium cleanliness should consider alternatives.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
Yes, located in the heart of the office park with a 9.2 location score. It is near major corporations and attractions like James River Plantations, ideal for business and leisure.
serviceHow is the staff service?
Staff service scores 8.7/10. Guests consistently praise the friendly and professional attitude of the team, which significantly enhances the stay experience.
diningHow is the breakfast? Is it included?
Breakfast reviews are mixed, with some noting unclear charges and varying quality. Hilton Honors Diamond members may get complimentary breakfast, but others should verify costs.
roomAre the rooms well-equipped? Are the beds comfortable?
Rooms feature microwaves, mini-fridges, and free wired internet. Beds are highly rated for comfort, though some guests note outdated facilities and worn carpets.
facilityIs there a pool and gym?
Yes, an indoor pool and fitness center are available. Note that fitness facilities may incur a surcharge, and access to nearby pools is also offered.
policyWhat are check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Pets are allowed, and the hotel offers wheelchair accessibility and contactless check-in options.
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