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Hotel Indigo Hakone Gora by IHG

★★★★·9.4/ 10Excellent
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2020 opened· 100 rooms· Check-in 3:00 PM / out 11:00 AM
Electric car charging stationFirepit24-hour front deskLuggage storageTerraceFree WiFiAll 21 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Hotel Indigo Hakone Gora By IHG. Maintain seamless communication using the complimentary Wi-Fi at hotel. Discovering Hakone becomes even more accessible through the taxi and shuttle amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. Reception assistance is offered at the hotel featuring luggage storage. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible. Craving relaxation? Make the most of your stay at the Hotel Indigo Hakone Gora By IHG with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. For visitors wishing to smoke, designated smoking zones can be found. At Hotel Indigo Hakone Gora By IHG, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. A few accommodations within Hotel Indigo Hakone Gora By IHG offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. Begin your day with a scrumptious on-site breakfast available each morning at Hotel Indigo Hakone Gora By IHG. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting sauna before you depart. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Hotel Indigo Hakone Gora · IHG白金入住报告(2024年12月)

  • 升到river view
  • 2pm
  • 河对面有711
  • 低配roku kyoto,体验不错
2024-12-24

cocdeshijie · 2024-12-24 · Source ↗

Hotel Indigo Hakone Gora · IHG钻石入住报告(2022年12月)

  • 推荐,比又老又破的日式温泉旅馆好多了
2023-01-14

咕噜噜 · 2023-01-14 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 513 guest reviews · multi-source · as of 2026-07-05

Guests praise spacious rooms, private balcony onsens, and friendly service. Common complaints include limited nearby dining options, high prices, poor views in some rooms, and inconvenient shuttle schedules.

Dimension scores · cross-source

Cleanliness9.6
Service9.2
Facilities9.1
Surroundings8.6
Value8.4
Location7.9
PraisedSpacious and clean rooms · Excellent private in-room onsen · High-quality breakfast · Helpful staff with good English
ComplaintsRemote location with difficult walk · Unreliable shuttle service · Average soundproofing · Poor public onsen experience

KEYIdeal for those seeking private onsens and space. Book shuttles early and manage expectations regarding dining options and room views.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located in Gora but remote; walking to the station is difficult. Guests rely heavily on the free shuttle service.
roomWhat are the room features? Is the view good?
Rooms are spacious with private balcony onsens. However, some river-view rooms have obstructed views or poor privacy.
diningHow is the breakfast and dining?
Breakfast is plentiful but average in taste. Nearby dining is limited and expensive; the hotel offers Riverside Kitchen & Bar.
facilityWhat recreational facilities are available?
Features include a 24-hour gym, firepits, terrace, and nearby hiking trails. Public spa is good but requires swimwear.
serviceHow is the service? Are there language barriers?
Staff are friendly and multilingual (Service score: 9.2). Some report inconsistent shuttle notifications or cold front desk attitudes.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 11:00. Luggage storage is available for early arrivals or late departures.
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