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Krystal Urban Monterrey San Jeronimo

★★★★·9.0/ 10Excellent
·Hotels
1 rooms
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolLift / ElevatorAll 67 facilities +
Review
Official

At Krystal Urban Monterrey San Jeronimo, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. For guests with their own vehicle, parking facilities are provided. Desire to unwind? Make the most of your visit at Krystal Urban Monterrey San Jeronimo with accessible amenities such as daily housekeeping. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Krystal Urban Monterrey San Jeronimo come furnished with air conditioning to cater to your needs and comfort. In certain chosen rooms, a coffee or tea maker is conveniently available for your use. At Krystal Urban Monterrey San Jeronimo, select bathrooms are equipped with a hair dryer to enhance your comfort during your stay. A delightful breakfast is the perfect way to begin your day, and at Krystal Urban Monterrey San Jeronimo, you can always indulge in a scrumptious meal on-site.

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Guest scores & sentiment

From 256 guest reviews · multi-source · as of 2026-07-11

Guests praise the convenient location, spacious rooms, and exceptionally comfortable beds. Security is noted as good. However, complaints highlight inconsistent maintenance (AC noise, dim lighting, stains), poor breakfast quality (bad coffee, stale food), and rare but severe issues with food safety and staff attitude.

Dimension scores · cross-source

Surroundings8.8
Facilities8.6
Service8.1
Cleanliness8.1
Location8.0
Value7.6
PraisedExcellent location and convenience · Friendly and helpful staff · Spacious and comfortable rooms · Varied breakfast options
ComplaintsAging facilities and noisy AC · Poor cleanliness and hygiene issues · Slow and poor quality room service · Malfunctioning electronics and key cards

KEYSuitable for travelers prioritizing location and sleep quality. Check room condition upon arrival and manage dining expectations.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What attractions are nearby?
Yes, it has an excellent location (score 8.0). It is near MARCO Museum and Macroplaza, making it convenient for exploring the city.
roomAre the rooms spacious? Are the beds comfortable?
Rooms are generally spacious (facility score 8.6) with excellent bedding for good sleep. However, some rooms may have maintenance issues like dim lighting or stains.
diningHow is the breakfast? Is there a restaurant?
There is a restaurant and coffee shop. Breakfast quality varies; some guests reported bad coffee and stale food, while others had good experiences.
facilityDoes the hotel have a pool and gym?
It has an indoor heated pool and fitness center (surcharge). However, some guests reported strong chlorine smell or outdated equipment, so check status upon arrival.
serviceHow is the service attitude?
Service score is 8.1. Many praise friendly and professional staff and good security. However, there are rare complaints about poor attitude or slow, cold room service.
businessIs it suitable for business trips? Are there office facilities?
Suitable for business travelers with a business center and convenient location. However, some reported aging facilities (e.g., TV faults) and cleaning lapses.
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