Name: The Gallery Apartments
Address: Av Constituyentes esquina, 15 Avenida Nte Mz 79, Playa del Carmen, QROO, 77720, Playa del Carmen, MX

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise security, amenities, and staff like Paul, noting a serene environment. Common complaints include poor maintenance (peeling paint, AC issues), unstable Wi-Fi, expensive dining with extra taxes, and communication failures or scams by some third-party agents.

Dimension scores · cross-source

Wi-Fi10.0

Location8.6

Facilities8.0

Cleanliness7.9

Rooms7.8

Service7.8

Value7.5

＋ PraisedAttentive and warm staff service · Comfortable and clean rooms · Serene and pleasant environment · Gym facilities available

－ ComplaintsPoor check-in communication and reservation verification · Local exchange-rate scams and harassment · Missing breakfast service · Bathroom drainage issues

KEYSuitable for those valuing security and service. Book directly to avoid agent scams and communication issues. Check Wi-Fi stability and room condition beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient?＋

Located centrally in Playa del Carmen near popular landmarks, with a high location score of 8.6.

serviceHow is the staff service?＋

Staff like Paul are praised for being friendly, with a service score of 7.8, though some solo travelers noted slow responses.

facilityWhat recreational and fitness facilities are available?＋

Features a full-service spa, sauna, 24-hour gym, two outdoor pools, and an arcade. Facility score is 8.0.

familyIs this hotel suitable for families with children?＋

Not suitable. Children are not allowed (children_allowed: false), despite having a playground and kids' club.

roomHow is the room maintenance and condition?＋

Mixed experiences. While some units are spacious, issues like peeling paint, AC failures, and unstable Wi-Fi are common. Room score is 7.8.

diningAre there dining options? Is it expensive?＋

There is a snack bar and restaurant, but guests frequently complain about high prices and extra taxes.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Premier Apartment, 2 Bedrooms

1 × King bed / 1 × Queen Bed / 1 × Sofa bed110 ㎡up to 6

1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed1184-sq-foot individually decorated room, furnished balcony/patio with pool views Layout - 2 bedrooms, living room, and dining areaInternet - Free WiFi Entertainment - 40-inch flat-screen TV with satellite channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Blackout drapes/curtains and bed sheets Bathroom - 3 bathrooms, designer toiletries, and a shower with a rainfall showerheadPractical - Laptop workspace, safe, and iron/ironing boardComfort - Air conditioningAccessibility - Wheelchair accessibleNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

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Facilities · 39

All facilities & services listed by the hotel (aggregated across sources).

Arcade/game roomExpress check-outFull-service spaExpress check-in/check-outSaunaConcierge serviceInfinity poolRooftop poolOutdoor furnitureLibraryMultilingual staffExpress check-outElevatorEcotours nearbyCovered parkingChildren's toysOutdoor entertainment areaChildren's club (surcharge)Playground on sitePool sun loungersPool umbrellasBilliards or pool tableRooftop terraceSafe-deposit box at front deskBeach towelsSkydiving nearbySmoke-free propertySnack bar/deliSnorkeling nearbyBanquet hallSupervised childcare/activitiesArcade/game roomTours/ticket assistance24-hour health club24-hour fitness facilitiesFull-service spaGarageFree self parkingFree reception

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Nearby & map

Dining

1

Axiote Cocina de Mexico

Mexican · Bib

$$

Here in the Riviera Maya, Axiote Cocina de Mexico offers a tight selection of familiar Yucatan dishes prepared with modern touches. Carefully presented, the generously portioned plates are compelling, starting with a selection of fiery salsas that do not hold back on heat. The likes of tostadas de mais azul or guacamole with chapulines (grasshoppers) make for good starts. Fork-tender birria de cordero is a stand-out entrée but do save room for dessert. From coconut cream with passion fruit to mango with honey, orange foam and cocoa, the sweets here are a surefire strength. While not necessary,

555m

2

UNO Japanese Noodles

Restaurant

Japanese

35m

3

Bio

Restaurant

Vegetarian

70m

4

Po Thai Restaurante

Restaurant

Thai

157m

5

Captain Fish

Restaurant

Seafood

157m

6

El Chuletón

Restaurant

Mexican

158m

7

Ah Cacao Chocolate Café

Restaurant

Café

170m

8

Bloody Mary

Restaurant

Bar

203m

1

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5

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7

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.