Name: Mercure Haydock Hotel
Address: Penny Lane, Haydock, GB

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Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praised friendly, specific staff and spacious rooms with nice gardens. Common complaints included tired decor, poor/expensive breakfast, paid pool access with mediocre facilities, and inconsistent service speed.

Dimension scores · cross-source

Location8.7

Service8.3

Wi-Fi8.2

Rooms8.1

Cleanliness8.1

Value7.9

Facilities7.9

＋ PraisedExcellent location · Friendly and helpful staff · Good value for money · Good facilities (pool/parking)

－ ComplaintsUncomfortable beds (too hard/poor sofa bed) · AC failure or hot rooms · Cleanliness issues (stains/smells) · Poor breakfast quality and temperature

KEYGood for those valuing staff attitude and gardens. Expect tired decor, verify pool fees, and be cautious with breakfast packages.

FAQ · grounded in hotel data & reviews

locationHow is the location and transport convenience?＋

With a location score of 8.7, guests praise its convenient access and picturesque garden surroundings in a Georgian mansion.

diningWhat are the dining and breakfast options like?＋

Beechers offers home-cooked meals, but reviews note breakfast can be poor quality and expensive. The Conservatory Bistro provides lighter options.

serviceIs the staff service friendly?＋

Service scores 8.3 with praise for friendly staff, though some guests report inconsistent response speeds and occasional coldness.

roomAre rooms spacious and comfortable? Are facilities new?＋

Rooms score 8.1 for space and comfort, but guests frequently complain about tired decor, stained carpets, and malfunctioning AC.

facilityAre there swimming pools and fitness facilities?＋

The Otium Club has a heated pool, sauna, and gym, but the pool requires extra fees and receives mixed reviews regarding value and experience.

familyIs this hotel suitable for families with children?＋

Children are welcome with kid meals. Families praise staff for handling celebrations, but old facilities and cold rooms are common concerns.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

King Suite

1 × Extra-large double bed (Super-king size)26 ㎡up to 2

The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

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Junior Suite

1 × Queen bed24 ㎡up to 4

The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

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Privilege Room

1 × Double bed17 ㎡up to 4

Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a hairdryer and slippers. The quadruple room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

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courtyard_viewStandard Double Room

Standard Double Room

1 × Double bed17 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV with satellite channels, as well as an inner courtyard view. The unit offers 1 bed.

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Standard Twin Room

1 × Twin bed17 ㎡up to 2

An LCD TV is included in this room, which also has an private bathroom with a shower over the bath.

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Facilities · 79

All facilities & services listed by the hotel (aggregated across sources).

Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingFacilities for disabled guestsHot tub/JacuzziSaunaPacked lunchesParkingPets allowedPrivate check-in/check-outShared lounge/TV areaConcierge serviceKid mealsHeated poolLower bathroom sinkEmergency cord in bathroomOutdoor furnitureFruitsSteam roomCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyKey card accessMobile app for room serviceInternet accessJapanese gardenFitness facilities (surcharge)Express check-inBulk dispenser for toiletriesPrivate picnicsReception hallSecured parkingSelf parking (surcharge)Shopping on siteSnack bar/deliSwimming nearbyTelevision in common areasAccess to nearby indoor poolVegetarian menu options availableWine release eventsFree wired internetFront desk (limited hours)Hosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceNon-smoking throughoutWheelchair accessible

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Nearby & map

DiningSights

1

Pepe's Piri Piri St Helens

Restaurant

Fast food

3.9km

2

Pizza Hut St. Helens

Restaurant

Pizza

3.9km

3

McDonalds

Restaurant

Fast food

4.1km

4

McDonald's

Restaurant

Fast food

4.2km

5

Subway

Restaurant

Fast food

7.6km

6

Subway

Restaurant

Fast food

8.4km

7

McDonald's

Restaurant

Fast food

8.9km

1

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3

4

5

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.