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Black Swan House, Old Town

8.8/ 10Recommended
·Hotels
Air conditioningFamily roomsLuggage storageExpress check-in/check-outParkingPrivate check-in/check-outAll 31 facilities +
Review
04

Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-21

Guests praise the central Old Town location, cleanliness, and self-check-in convenience. Main complaints include 80 steep steps without an elevator, poor soundproofing from streets or upstairs neighbors, unstable WiFi, and occasional stale smells or outdated decor.

Dimension scores · cross-source

Location9.7
Cleanliness9.0
Rooms8.9
Value8.8
Service8.6
Surroundings8.6
Facilities8.5
Wi-Fi8.3
PraisedExcellent Old Town location · Helpful and flexible staff · Clean and comfortable rooms · Excellent location
ComplaintsMinor facility issues (AC malfunction/lack of iron) · Undisclosed room details (no window/top floor without elevator) · Steep stairs/no elevator · No window or poor view

KEYSuitable for those accepting stairs for central location. Check floor level, soundproofing, and WiFi. Avoid street-facing rooms if noise-sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?
Located in the Old Town center, just 400m from the city center. Walking distance to Long Market, Main Town Hall, and St. Nicholas Church.
pros_consWhat are the main pros and cons of staying here?
Pros: Excellent location (9.7), clean rooms (9.0), convenient self-check-in. Cons: No elevator (80 steep steps), poor soundproofing, unstable WiFi, occasional stale smells.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 11:00. Self-check-in/out is available, with luggage storage offered for flexible scheduling.
familyIs this hotel suitable for families with children?
Children are allowed and family rooms are available. However, there is no elevator and 80 steep steps must be climbed, which may be difficult with strollers or heavy luggage.
roomWhat amenities and services are in the rooms?
Rooms feature AC, flat-screen TV, and free WiFi. Some rooms may lack windows. Services include optional housekeeping, private check-in, and 24/7 CCTV security.
serviceHow is the service rated?
Service score is 8.6. Guests praise friendly staff, convenient self-check-in, and luggage storage. Late check-out requests are often accommodated positively.
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