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Hotel Santa Barbara

★★★
·Hotels
📍Carrera 7 No 5 41 · Puente Nacional ↗
Meeting rooms24-hour front deskGardenLuggage storageSaunaTerraceAll 21 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the friendly staff, excellent breakfast, and spacious rooms. Common complaints include outdated facilities, poor soundproofing, hygiene issues in some rooms, and the location being slightly remote from the metro.

Dimension scores · cross-source

Service9.3
Cleanliness9.0
Rooms8.9
Facilities8.7
Value8.5
Location8.5
Wi-Fi8.0
＋ PraisedExcellent breakfast quality · Friendly and professional staff · Strategic location · Elegant common areas
－ ComplaintsDated facilities · Average soundproofing · Small room size · Missing basic amenities

KEYSuitable for those valuing service and dining. Check bedding hygiene upon arrival and allow time for metro access due to location.

FAQ · grounded in hotel data & reviews

diningWhat dining options are available?＋
The hotel features a restaurant, bar/lounge, and 24-hour room service. Reviews highlight the excellent and abundant breakfast.
serviceHow is the staff service?＋
Service scores 9.3/10. Guests consistently praise the friendly, professional, and helpful staff across all departments.
roomAre the rooms spacious and clean?＋
Room score is 8.9; most find them spacious and clean. However, some reviews note occasional hygiene issues like stains, so inspect upon arrival.
facilityWhat recreational facilities are offered?＋
Facilities include an outdoor pool, sauna, steam room, garden, and terrace (Score: 8.7). Some guests note that facilities like carpets and furniture are somewhat outdated.
policyAre pets or children allowed?＋
Official policy states that neither pets nor children are allowed. Please verify this restriction before booking.
locationIs the location convenient for transport?＋
Location score is 8.5. It's near attractions and has good transport links, but some guests feel it's slightly remote with safety concerns walking to the metro at night.
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