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H2 Platinum Lourdes

★★★★·9.0/ 10Excellent
·Hotels
Check-in 02:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 53 facilities +
Review
04

Guest scores & sentiment

From 493 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, spacious clean rooms, and excellent breakfast. Main complaints focus on slow/inattentive front desk service and unexpected charges for parking and amenities.

Dimension scores · cross-source

Location10.0
Rooms9.0
Service8.9
Cleanliness8.8
Surroundings8.8
Facilities8.5
Value7.9
+ PraisedExcellent location · Clean and comfortable rooms · Generally friendly staff · Good facilities (gym/spa)
- ComplaintsPoor soundproofing · Breakfast quality/value issues · Hidden extra charges · Facility maintenance issues

KEYSuitable for those valuing location. Confirm extra fees beforehand and manage expectations for front desk efficiency.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What is nearby?+
The location is excellent with a perfect score of 10. It is near Carlos Chagas Square and Diamond Mall, with abundant dining and entertainment options within walking distance.
diningHow is the breakfast? What are the options?+
Breakfast quality is highly praised by guests. However, some report limited variety or extra charges, so it is advisable to confirm details in advance.
roomAre the rooms spacious? Are facilities complete?+
Rooms are spacious and comfortable with a rating of 9.0. They feature AC, flat-screen TV, safe, and private shower. Free WiFi and 24-hour room service are available.
serviceIs the front desk service efficient?+
This is a major complaint. Many guests report slow check-in and indifferent staff attitudes. Despite an overall service score of 8.9, this may affect your experience.
facilityAre there a pool and gym?+
Yes. Facilities include an indoor pool, fitness center, sauna, and hot tub. While rated 8.5, some guests note the pool water may be cold or maintenance needs improvement.
policyWhat are the check-in and check-out times?+
Check-in is at 14:00 and check-out at 12:00. The hotel supports cashless payments and contactless check-in/out, with luggage storage available.
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