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The Cumberland, London

★★★★·8.8/ 10Recommended
·Hotels
1930 opened · 2019 renovated· 900 rooms· Check-in 03:00 PM / out 11:00 AM
Electric car charging stationExpress check-outMeeting roomsLot hours - 24 hours24-hour front deskLuggage storageAll 35 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of London with ease by utilizing the services provided at taxi. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and luggage storage provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. Each morning at The Cumberland London, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Indulge in the numerous pursuits available at The Cumberland London. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 1,398 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location, friendly staff, and musical vibe. Common complaints include small rooms, maintenance issues like leaking showers, inconsistent cleaning, and variable front desk service.

Dimension scores · cross-source

Location10.0
Surroundings9.4
Service9.0
Cleanliness8.8
Facilities8.6
Value8.0
+ PraisedEnthusiastic and attentive staff · Prime location near transport · Unique music-themed ambiance · Rich and delicious breakfast
- ComplaintsCrowded and noisy lobby · Some facilities appear worn · Occasional key card malfunctions · Insufficient communication response

KEYSuitable for location-focused travelers. Verify room size and condition upon arrival; sensitive to noise or maintenance may prefer alternatives.

FAQ · grounded in hotel data & reviews

locationHow is the location and what attractions are nearby?+
The location is excellent (score 10/10), right next to Hyde Park and the Frameless Immersive Art Experience, with convenient metro access.
diningHow is the breakfast and is it extra charge?+
Buffet breakfast is available for a surcharge. Guests rate it well for its variety and ability to energize the day.
roomAre the rooms spacious and modern?+
Rooms are often described as small with some dated facilities. While equipped with AC and WiFi, soundproofing and shower maintenance are common complaints.
serviceIs the staff service good?+
Service scores 9.0. Guests highly praise the friendly and professional staff, with many specific mentions of excellent front desk and dining service.
businessIs it suitable for business travel? Are there meeting facilities?+
Highly suitable with 4306 sq ft of conference space across 17 rooms. Business guests also appreciate the proximity to the metro and Hyde Park.
familyCan children stay here? Are there family facilities?+
According to policy, children are not allowed to stay (children_allowed: false).
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