Name: Casa de la Real Aduana Boutique Hotel
Address: Ponce de Leon 16, Centro, Pátzcuaro, MX

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Guest scores & sentiment

From 40 guest reviews · multi-source · as of 2026-07-13

Guests praise the historic charm, art collection, and exceptional personal hospitality from owners Didier and Gemma. Criticisms focus on the lack of hotel anonymity (fixed meal times), chilly rooms, basic amenities (no TV/phone), and isolated reports of rude staff behavior.

Dimension scores · cross-source

Facilities10.0

Cleanliness10.0

Surroundings10.0

Location10.0

Service9.6

Value9.6

＋ PraisedHosts' hospitality · Art & history · Comfortable stay · Delicious breakfast

－ ComplaintsLack of privacy · Non-standard amenities · Cold rooms

KEYIdeal for those seeking cultural immersion and personalized hosting. Avoid if you prefer standard hotel anonymity, flexible schedules, or modern in-room tech.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

King Room

1 × Extra-large double bed (Super-king size)20 ㎡up to 2

This room is decorated with a mix of antique furniture and modern art. In-room amenities include a flat-screen TV, a CD and DVD player and a laptop safe. The bathroom includes a bathrobe, slippers, toiletries and a hairdryer.

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Facilities · 23

All facilities & services listed by the hotel (aggregated across sources).

Safety deposit boxIroning serviceTerracePrivate check-in/check-outShuttle service (additional charge)Adult onlyOutdoor furnitureFire extinguishersInternet accessJapanese gardenNo accessible shuttleNo accessible train station shuttleCharcoal grillArt gallery on siteTelevision in common areasAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetHousekeeping on requestNon-smoking roomsRoom serviceTour desk