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The Palace, a Luxury Collection Hotel, Madrid

★★★★★·9.2/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
1912 opened · 2024 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsLift / ElevatorLuggage storageAll 75 facilities +
Review
Official

At The Palace, a Luxury Collection Hotel, Madrid, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by The Palace, a Luxury Collection Hotel, Madrid simplify the organization of your excursions, tourist activities, and other adventures in Madrid. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out and safety deposit boxes. Always look your best in your preferred attire with the laundromat and dry cleaning service provided at The Palace, a Luxury Collection Hotel, Madrid. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, mini bar is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Palace, a Luxury Collection Hotel, Madrid, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Palace, a Luxury Collection Hotel, Madrid · 万豪大使入住报告(2024年11月)

  • 酒店正在装修,所以内部有点混乱,早饭也是在一个临时的大厅里
2024-11-16

tofu · 2024-11-16 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 511 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, historic architecture, and renovated rooms, with generally excellent staff service. Main complaints involve construction noise, temporary lobby congestion, and occasional issues with breakfast quality or billing.

Dimension scores · cross-source

Location9.8
Surroundings9.6
Cleanliness9.4
Rooms9.3
Facilities9.1
Service8.8
Value8.0
PraisedComfortable renovated rooms · Excellent location · High-quality breakfast · Friendly staff attitude
ComplaintsConstruction noise disturbance · Inconsistent service efficiency · Average soundproofing · Billing disputes

KEYIdeal for history lovers. Those sensitive to noise should verify room conditions and breakfast timing beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in Madrid's Art Triangle, steps from Prado, Thyssen, and Reina Sofia Museums. It holds a 9.8 location score for easy cultural exploration.
diningHow is the breakfast experience?
Enjoy buffet breakfast under the famous stained-glass dome with music. While generally praised, some guests noted inconsistent service or quality.
roomAre the rooms comfortable?
Rooms feature the award-winning Westin Heavenly Bed and blend history with modern comfort. Room scores are 9.3, though construction noise may affect some.
serviceWhat is the staff service like?
Staff are generally enthusiastic and professional, scoring 8.8. Most praise their helpfulness, though response times may slow during peak hours or construction.
familyIs it suitable for families with children?
Children are welcome with family rooms and kid meals. However, major renovations may cause lobby congestion and long elevator waits, so plan accordingly.
businessIs it suitable for business trips?
Suitable for business due to its historic charm and prime location. However, limited public areas during renovation and insufficient outlets may impact work efficiency.
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