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Hotel Paradise

★★★·8.3/ 10Recommended
·Hotels
📍Carr. Panamericana · Ipiales ↗
24-hour front deskLuggage storageFree WiFiSmoke-free propertyAirport transportation - pickup (surcharge)Television in common areasAll 11 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the SPA, pools, garden, food quality, and service, noting high return rates. Complaints focus on room wear (carpets, bathroom grout), limited breakfast variety, maintenance delays, and weak WiFi.

Dimension scores · cross-source

Service9.4
Rooms9.3
Location9.3
Cleanliness9.3
Facilities9.2
Value8.8
Wi-Fi8.6
＋ PraisedExcellent SPA and pool experience · Beautiful garden and environment · Friendly and responsive staff · Good food taste
－ ComplaintsRoom wear and maintenance issues · Breakfast variety needs improvement · Minor hygiene concerns · Poor maintenance (damage/faults)

KEYIdeal for SPA and nature lovers. Note potential room wear and breakfast variety; verify pool status before arrival.

FAQ · grounded in hotel data & reviews

locationIs the location convenient and how is the transport?＋
With a 9.3 location score, it offers paid airport transport and free self-parking. A convenience store is nearby, and the 24-hour front desk ensures easy access.
diningAre there diverse dining options? How is breakfast?＋
It features a restaurant, coffee shop, and daily free reception. However, guests note limited breakfast variety or declining quality, with some mentioning coffee issues.
familyIs it suitable for families? Are there child policies?＋
While families praise staff and pools, the hotel officially states 'children not allowed'. Please book carefully to avoid check-in issues.
coupleHow is the experience for couples? Is it quiet?＋
Couples highly rate the hot spring SPA, pools, and serene garden. Rooms are spacious, but some have old carpets or odors; inspect details upon arrival.
roomWhat is the condition of rooms? Is there WiFi?＋
Rooms score 9.3 with flat-screen TVs, pillowtop beds, and free WiFi. However, WiFi signal is weak (8.6), and some guests report worn carpets and bathroom stains.
serviceIs the service good? What special services are offered?＋
Service scores 9.4, with friendly staff praised highly. It offers 24-hour front desk, luggage storage, limited room service, and a daily free reception.
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