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DoubleTree by Hilton Memphis

★★★★·8.9/ 10Recommended
DDoubleTree by Hilton·Hilton Honors·Hotels
📍5069 Sanderlin Avenue · Memphis ↗
📞0025722278149·Official site ↗
1987 opened · 2009 renovated· Check-in 04:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolFamily roomsAll 69 facilities +
Review
Official

Nestled in the hills of Bujumbura, this hotel offers stunning views of the city and Lake Tanganyika. Guests can enjoy breathtaking sunsets over the lake from the comfort and security of this hilltop retreat, conveniently located near the State House. The well-appointed rooms are designed for maximum comfort. Dining options include two distinct restaurants: one on a balcony overlooking the garden, and another adjacent to the bar inside the hotel. Enjoy a meal in the fresh hilltop air with a gentle lake breeze on the balcony. A wide range of services ensures a comfortable and enjoyable stay.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 332 guest reviews · multi-source · as of 2026-07-09

Guests praise friendly staff, convenient location, and cleanliness. Common complaints include aging facilities, poor soundproofing, bathroom door privacy issues, and occasional maintenance or housekeeping lapses.

Dimension scores · cross-source

Location8.4
Facilities8.3
Surroundings8.2
Cleanliness7.7
Service7.6
Value7.2
Rooms2.0
＋ PraisedFriendly and professional staff · Convenient location · Good breakfast taste · Popular pool facilities
－ ComplaintsAging facilities and poor maintenance · Poor soundproofing · Frequent elevator breakdowns · Cleanliness issues

KEYSuitable for those valuing service and location. Expect older facilities; verify room condition and soundproofing upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Located in the convenient Clark Tower business district with an 8.4 location score. Easy access to attractions like Graceland, though some find it slightly remote.
diningIs breakfast included? What dining options are there?＋
Breakfast is usually extra, though some member perks may include it. The hotel features Erling Jensen Small Bites and room service. Reviews on breakfast vary.
familyIs this hotel suitable for families with children?＋
Yes, it welcomes children with family rooms, kid meals, and an indoor heated pool. 85 family guests praised the friendly staff and convenient facilities.
roomWhat are the room facilities like? How is the soundproofing?＋
Rooms have fridges, high-speed internet, and AC, generally clean. However, poor soundproofing and bathroom door privacy issues are common complaints.
serviceHow is the service attitude?＋
Staff are consistently praised for being friendly and helpful, with a service dimension score of 7.6. It's a major highlight despite occasional front desk delays.
memberWhat benefits do Hilton Honors members get?＋
Diamond and Reserve members may access the lounge, get late checkout, and welcome amenities. Gold+ members may have breakfast and upgrade benefits per official policy.
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