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Novotel London Excel

★★★★·9.0/ 10Excellent
NNovotel·ALL - Accor Live Limitless·Hotels
2003 opened· 257 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Family roomsLift / ElevatorLuggage storageSafety deposit boxAll 52 facilities +
Review
Official

With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. This upscale hotel is 0. 2 mi (0. 3 km) from IFS Cloud Royal Docks Station and 0. 3 mi (0. 5 km) from The Crystal. Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 4532 square feet (421 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer. ExCeL Exhibition Centre - 0. 2 km / 0.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location near ExCeL/O2, clean modern rooms, and exceptional staff service. Common complaints include stained carpets, chaotic breakfast service, soft beds, and occasional slow response times.

Dimension scores · cross-source

Cleanliness8.7
Facilities8.4
Surroundings8.4
Value8.1
Service8.1
Location8.1
Rooms8.1
PraisedStaff service is enthusiastic and professional · High-quality and varied breakfast · Excellent location near ExCeL · Spacious, clean, and comfortable rooms
ComplaintsCleanliness issues in some rooms · Insufficient staff during breakfast · Facilities appear somewhat dated · Occasional unfriendly reception attitude

KEYIdeal for ExCeL/O2 events. Avoid peak breakfast hours and inspect room hygiene upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located 150m from ExCeL, near O2 and Canary Wharf. It scores 8.1 for location, praised for its prime accessibility.
diningWhat is the breakfast and dining experience like?
The Upper Deck restaurant offers dock views. While breakfast selection is extensive, some guests report chaotic service and shortages during peak hours.
businessIs this hotel suitable for business travel?
Highly recommended for business. 80 guests praised the proximity to ExCeL and outstanding staff service. Rooms feature spacious work areas and laptop safes.
familyWhat should families know about staying here?
Pet-friendly with family rooms. Parents appreciate staff service but note some older facilities and potentially slow night-time maintenance responses.
coupleAre there special perks for couples?
Couples often receive room upgrades. The hotel offers soundproof rooms and a terrace, though some guests noted soft beds or stained carpets.
roomWhat are the room facilities and hygiene like?
Rooms are modern and clean (hygiene score 8.7), with minibars. However, some guests reported stained carpets or drainage odors, so inspect upon arrival.
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