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Hotel Flor

★★·8.3/ 10Recommended
·Hotels
📍7 Av. Tulum Centro, Tulum, QROO, 77760 · Tulum ↗
GardenLuggage storageTerraceFree WiFiSmoke-free propertyTours/ticket assistance
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise staff hospitality and location but complain about dirty facilities (cockroaches), noise, unconfirmed bookings, and poor breakfast quality.

Dimension scores · cross-source

Location7.9
Service7.6
Value7.0
Cleanliness6.4
Rooms6.3
Facilities6.1
Wi-Fi5.8
＋ PraisedFriendly and helpful staff · Excellent location · Good value for money · Some rooms are spacious and tidy
－ ComplaintsPoor cleanliness and hygiene · Outdated facilities needing maintenance · Poor soundproofing and night noise · Booking not confirmed causing check-in issues

KEYSuitable for those valuing service/location; avoid if sensitive to hygiene/noise.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? Are there transport options or attractions nearby?＋
Yes. With a location score of 7.9 across 75 reviews, guests note it is near a metro station and close to Tulum’s popular attractions.
serviceHow is the service attitude? Is there any staff worth mentioning?＋
Service scores 7.6. Guests consistently praise the warm hospitality, with front-desk staff Paulo frequently highlighted as a major plus.
roomHow are the room facilities and cleanliness?＋
Rooms score 6.3 and cleanliness 6.4. Official amenities include AC, flat-screen TV, and free WiFi; however, some guests report outdated facilities, cockroaches, stains, and poor soundproofing, so verify the room upon arrival.
diningDoes the hotel provide breakfast? How is the dining experience?＋
The hotel has an on-site restaurant offering a diverse menu. Reviews note breakfast quality may fall short of expectations, with some guests reporting small portions or inconsistent supply, so confirm details in advance.
pros_consIs it quiet at night? What are the main pros and cons?＋
Night noise is a frequent complaint. Across 75 reviews, pros are great service and location, while cons include poor cleanliness, aging facilities, high noise, and unconfirmed bookings, leading to polarized experiences.
policyAre children or pets allowed? What are check-in and check-out times?＋
Children and pets are not permitted. Check-in is at 14:00 and check-out at 12:00. Guests can request luggage storage or tour and ticket assistance at the front desk.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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