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Hyatt Herald Square New York

★★★★·8.9/ 10Recommended
HHyatt·World of Hyatt·Hotels
📍30-32 West 31st Street · New York ↗
📞1 (888) 591-1234·Official site ↗
2014 opened· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 38 facilities +
Review
Official

Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Hyatt Herald Square New York come furnished with blackout curtains to cater to your needs and comfort. A few chosen rooms are equipped with daily newspaper and cable TV to ensure guest amusement. In certain chosen rooms, instant tea is conveniently available for your use. Hyatt Herald Square New York offers a hair dryer and toiletries in the restrooms of specific accommodations. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Earn 30 Tier-Qualifying Nights or 50,000 Base Points in one calendar year. Elite status is received after meeting the requirement and lasts through February of the second calendar year following qualification; members must re-qualify each calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Hyatt Herald Square New York · 环球客入住报告(2023年11月)

  • 有欢迎礼
  • 餐厅点菜
  • 是有点小但够新够用，装修主打一个印刷厂风格
2024-03-12

Phy · 2024-03-12 · Source ↗

Hyatt Herald Square New York · 凯悦会员入住报告(2023年3月)

  • 很棒，前台很耐心解释所有destination fee。要拖鞋和洗浴用品也很及时送到。早上7点就让我check in了，拯救了一个红眼航班的孩子。
  • 没有体验过，但是看早餐时间还是有不少人坐下来吃的
  • 一般，可能因为我是乞丐房，窗外就是另一栋建筑的楼顶
  • 过得去，浴室稍微抽风机弱了点。
2023-04-25

****556f4 · 2023-04-25 · Source ↗

Hyatt Herald Square New York · 环球客入住报告

  • 升级到了17楼的City View。他家只有一间套房，应该是不给升级的
  • 问了之后给到了4pm
  • 环球客给了免费双人早餐
  • 环球客给了免费停车。destination fee包含15刀每晚的晚餐/Bar Credit，没去用
2023-01-03

JefferyZ · 2023-01-03 · Source ↗

See all 3 reports →
⭐Check in✎Write a report
04

Guest scores & sentiment

From 543 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, friendly staff, and clean rooms with great rooftop views. Common complaints include small room sizes, elevator issues, outdated facilities, poor breakfast service, and noise.

Dimension scores · cross-source

Service9.0
Location9.0
Surroundings9.0
Cleanliness8.8
Value8.0
Facilities8.0
＋ PraisedPrime location · Friendly staff · Rooftop views · Clean rooms
－ ComplaintsSmall rooms · Elevator issues · Outdated facilities · Average breakfast

KEYIdeal for transit-focused travelers. Expect small rooms, check elevator status, and clarify breakfast details.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Located in Midtown, it is 483m from MSG and 322m from Herald Square subway station. Surrounded by dining and shopping, it offers excellent transport links.
roomWhat are the room size and facilities like?＋
Rooms feature free WiFi, toiletries, and coffee/tea options, with some offering city views. However, many guests note the rooms are quite small with limited storage.
diningWhat are the breakfast and dining options?＋
Dining includes Ayza Bar, The Den, and a Grab & Go market. Guests enjoy complimentary drinks at Ayza Bar and discounts at nearby department stores. Breakfast variety is praised, though service quality varies.
pros_consWhat are the main pros and cons?＋
Pros: Prime location (9.0), friendly staff (9.0), excellent rooftop views, and clean rooms (8.8). Cons: Small rooms, elevator delays, outdated facilities, and occasional noise.
serviceHow is the level of service?＋
Service scores 9.0, with staff praised for being friendly and professional. Express check-in/out is available. Occasional reports of inconsistent front desk service exist.
memberWhat perks do World of Hyatt members get?＋
Official perks: Globalists/Lifetime Globalists get breakfast, lounge access, suite upgrades, and possible welcome amenities. Discoverists/Explorists earn bonus points. Observed perks include late checkout and room upgrades for some guests.
No checkout or paid ranking here — commission never drives content.
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