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Puerto Hamlet

★★★
·Hotels
📍102 Cerezo ↗
Arcade/game roomMeeting roomsFree breakfast24-hour front deskGardenSaunaAll 29 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests praise the excellent location near the beach, attentive service, and quality breakfast. Main complaints focus on maintenance issues in some units, including leaking faucets, noisy AC, Wi-Fi failures, and general wear.

Dimension scores · cross-source

Location9.7
Wi-Fi9.5
Service9.4
Rooms8.9
Cleanliness8.9
Value8.5
Facilities8.5
Surroundings8.0
＋ PraisedAttentive and generous staff · Excellent location near beach and center · Rich and fresh breakfast · Clean and heated pools
－ ComplaintsAging facilities and insufficient maintenance · Bathroom issues: leaks, dampness, worn fixtures · Some spa/jacuzzi equipment out of order · Some cabins have AC noise or space limitations

KEYIdeal for those valuing location and service. Check unit condition beforehand; sensitive to hardware aging should proceed with caution.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it near the beach?＋
The location is excellent (9.7/10), near Carilo Beach and the commercial center, offering a quiet and beautiful natural environment.
diningIs breakfast included? How is the quality?＋
Free buffet breakfast is included (8.5/10). Guests highly praise its richness and taste, often citing it as a major pro.
serviceWhat is the service attitude like? Are there surprises?＋
Service scores 9.4/10. Guests note the staff is attentive and often provides thoughtful surprises, with 24-hour front desk support.
facilityWhat recreational facilities are available? Is the pool open?＋
Facilities include indoor/outdoor pools, spa tub, sauna, gym, arcade, and billiards. Overall facility score is 8.5/10.
roomHow are the room facilities? Any common issues?＋
Room score is 8.9. Common complaints include aging facilities like leaking faucets, noisy AC, unstable Wi-Fi, and bathroom cleanliness details.
policyWhat are the check-in and check-out times?＋
Check-in is at 15:00 and check-out at 10:00. The 24-hour front desk ensures flexible arrival arrangements.
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