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Palace Hotel & SPA Termas do Bicanho

★★★★·7.6/ 10Good
·Hotels
Check-in 04:30 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 52 facilities +
Review
04

Guest scores & sentiment

From 358 guest reviews · multi-source · as of 2026-07-07

Guests appreciate spacious rooms, tranquility, and thermal spa facilities. However, frequent complaints cite poor communication with booking platforms regarding extra fees, inadequate breakfast variety and replenishment, and visible wear and tear in public areas and rooms.

Dimension scores · cross-source

Facilities7.0
Cleanliness6.8
Service6.5
Surroundings6.4
Value6.2
Location5.3
PraisedSpacious and comfortable rooms · Peaceful and beautiful environment · Friendly staff attitude · Good quality of some meals
ComplaintsOpaque pool/SPA fees · Insufficient breakfast quality/variety · Aging facilities and poor maintenance · Slow and chaotic service response

KEYSuitable for spa seekers. Confirm pool/SPA fees beforehand to avoid disputes; expect basic dining and older facilities.

FAQ · grounded in hotel data & reviews

locationWhat is the location and surrounding environment like?
Located in quiet Soure with scenic nature views, ideal for hiking. However, the location score is low (5.3), so self-driving is recommended.
facilityWhat are the main leisure and fitness facilities?
Features a thermal spa, heated pool, sauna, hammam, and massage. Fitness center is available for a surcharge. Facility score is 7.0, but some amenities may incur extra fees.
diningHow is the breakfast and dining service?
Dining and kid meals are available. However, guests frequently complain about limited breakfast variety and slow replenishment, noting it falls short of 4-star standards.
roomWhat are the room conditions and facilities like?
Rooms are spacious with AC, free WiFi, TV, and mountain-view balconies. While generally comfortable, some guests report aging fixtures, cleaning issues, or AC faults.
familyIs this hotel suitable for families with children?
Yes, it offers family rooms and kid meals. Families appreciate the spacious rooms and quiet environment, though some facilities like the pool may cost extra.
coupleCan couples expect a good experience?
Couples enjoy the tranquil environment and thermal spa facilities. However, aging facilities and breakfast quality may impact satisfaction, so book spa treatments in advance.
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