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Courtyard Winston-Salem Hanes Mall

★★★·8.5/ 10Recommended
CCourtyard by Marriott·Marriott Bonvoy·Hotels
📍1600 Westbrook Plaza Drive · Winston-Salem ↗
📞+13367605777·Official site ↗
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorFacilities for disabled guestsAll 38 facilities +
Review
Official

Located in Winston-Salem's business district, the Courtyard by Marriott Winston-Salem Hanes Mall is a short drive from Hanes Mall and Wilkes Regional. This hotel offers 122 guestrooms with LCD televisions, complimentary Wi-Fi, and cable programming. Private bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can enjoy amenities such as a fitness center, a seasonal outdoor pool, and on-site dining at The Bistro, featuring American cuisine and a bar/lounge. A coffee shop/cafe and cooked-to-order breakfasts are also available. For business travelers, the hotel provides a business center, express check-out, and meeting rooms. Free self-parking is available on-site.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 286 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional staff service, convenient quiet location, and generally clean rooms. Common complaints involve aging facilities (lack of USB ports, worn furniture), inconsistent breakfast/pool availability, and isolated hygiene issues like mold or odors.

Dimension scores · cross-source

Cleanliness8.6
Service8.5
Location8.4
Value8.2
Facilities8.2
Surroundings8.2
＋ PraisedSpacious and comfortable rooms · Friendly and helpful staff · Good bed quality · Convenient location
－ ComplaintsConstruction noise and cleanliness issues · Facility malfunctions and poor maintenance · Delayed deposit refunds · Amenities mismatch with description

KEYSuitable for those valuing service and location. Expect aging facilities; verify breakfast/pool hours and inspect room details.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located?＋
Situated at the junction of Interstate 40 and Highway 158, it offers excellent accessibility. Guests rate the location highly (8.4/10) for its convenience and quietness.
diningIs breakfast included in the room rate?＋
Breakfast is not complimentary and must be purchased at the Bistro. Reviews note that prices can be high with limited variety.
businessIs this hotel suitable for business trips?＋
Highly recommended for business. Guests praise the service (8.5/10) and proximity to business districts. Rooms feature work desks and free internet.
familyIs it convenient for families with children?＋
Children are welcome. Families appreciate spacious rooms and friendly staff. Note that the pool may occasionally close for maintenance, and breakfast is extra.
roomWhat are the room facilities like? Are there USB ports?＋
Rooms offer AC, cable TV, and coffee facilities. However, many guests complain about aging facilities and a lack of USB ports; bring adapters.
serviceHow is the service quality?＋
Service is highly rated (8.5/10). Staff are praised for being warm and professional, though occasional check-out delays due to system issues have been reported.
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