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The Garden Suites

8.7/ 10Recommended
·Apartments
Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorSafety deposit boxSoundproof roomsAll 31 facilities +
Review
Official

Centrally located in Madrid, The Garden Suites aparthotel is just a five-minute walk from Gran Via and Puerta del Sol. Enjoy amenities such as a rooftop terrace with stunning views, complimentary Wi-Fi, and concierge services. The four individually decorated guestrooms feature kitchens equipped with refrigerators and stovetops, 55-inch Smart TVs with digital programming, and laptop-compatible safes. Laundry facilities and a safe deposit box are available at the front desk. Plaza Mayor is 0. 5 miles away, and the Royal Palace of Madrid is 0. 7 miles from the property.

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Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the unbeatable central location, modern and clean apartments, and well-equipped facilities. The main complaints revolve around noticeable nighttime street noise, low shower water pressure or slow drainage, and recurring maintenance issues such as broken furniture, faulty appliances, and occasional check-in access difficulties. Overall, the stay is highly rated despite these practical drawbacks.

Dimension scores · cross-source

Location9.5
Rooms9.1
Cleanliness9.0
Service8.8
Surroundings8.8
Facilities8.7
Value8.6
Wi-Fi8.0
PraisedExcellent location · Modern and clean · Well-equipped · Prime location and transport
ComplaintsNighttime noise · Shower issues · Poor maintenance · Check-in delays

KEYIdeal for travelers prioritizing a central location and modern amenities. Light sleepers should request higher floors away from nightlife and confirm check-in instructions in advance.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of Madrid, just 300 meters from attractions. It scores 9.5/10 for location, offering easy walking access to dining and transit.
pros_consWhat are the main pros and cons?
Pros: Prime location, modern clean apartments, comfortable beds, responsive service. Cons: Nighttime street noise, low shower pressure, occasional maintenance issues, and unclear self-check-in instructions.
familyIs it suitable for families with children?
Yes, it offers family rooms and baby safety gates. Staff can arrange tours and bike rentals. It is highly rated by families for its spacious layout and central location.
roomHow are the room facilities and cleanliness?
Rooms score 9.1/10 for quality and 9.0 for cleanliness. Equipped with AC, kitchen, washer, and WiFi. Generally modern and clean, though some guests noted occasional maintenance issues like broken furniture.
policyWhat are the check-in and check-out times?
Check-in is at 14:00 and check-out at 12:00. Guests should note that self-check-in instructions may be unclear, so confirm codes or contact staff in advance.
serviceHow is the customer service?
Service scores 8.8/10. Guests praise the responsive and friendly staff who assist with check-in and other needs. Overall communication experience is positive despite occasional waits.
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