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Princess Mundo Imperial

★★★★·8.4/ 10Recommended
·Hotels
📍Costera de las Palmas s/n, Fracc. Granjas del Marquez, Acapulco, GRO, 390890 · Acapulco ↗
📞+8000909900·Official site ↗
Health club24-hour front deskLuggage storageConcierge serviceMultilingual staffElevatorAll 18 facilities +
Review
Official

This luxurious hotel lies close to a sandy beach, and is situated just a short distance away from the city centre of Acapulco. The hotel is located within easy access of a host of shopping opportunities, bars, restaurants and entertainment venues. Links to the public transport network are to be found just 10 km away from the hotel. Acapulco Airport is 9 km away. This modern hotel was once the private residence of J. Paul Getty, and tempts guests into a veritable lap of luxury. The stunningly-appointed guest rooms and suites offer an oasis of peace and serenity. The rooms are well equipped with modern amenities for the utmost in comfort and convenience. The hotel features a stunning palm-tree garden complex, where 3 swimming pools and 2 lagoons are just waiting to be enjoyed. Guests can indulge in the ultimate rejuvenation in the spa, for a truly enjoyable experience.

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Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise staff hospitality and dining quality. However, complaints focus on aging facilities, specifically broken AC, inefficient elevators, long wait times, and occasional hygiene issues like cockroaches.

Dimension scores · cross-source

Location9.2
Rooms8.6
Cleanliness8.6
Service8.4
Surroundings8.4
Facilities7.9
Value7.6
＋ PraisedExcellent location · Friendly staff · Exceptional gym · Spacious and clean rooms
－ ComplaintsLong wait times · Slow elevators · Aging/broken facilities · Hygiene issues

KEYSuitable for those valuing service. Avoid peak check-in/out times, verify pool status, and expect potential facility maintenance issues.

FAQ · grounded in hotel data & reviews

locationHow is the location and surrounding environment?＋
The hotel boasts an excellent location with a 9.2 score, featuring a peaceful environment, three pools, and beach access for a relaxing Acapulco experience.
diningWhat dining options are available?＋
Dining includes two restaurants, 24-hour room service, and a paid buffet breakfast. Guests praise the food quality and atmosphere, though supply may be limited during peak times.
serviceHow is the level of service?＋
Service scores 8.4, with guests praising staff hospitality. However, check-in/out processes can be slow and tedious, so allow extra time for procedures.
roomWhat is the condition of the rooms and facilities?＋
Rooms are spacious with iPod docks and balconies. However, aging facilities often cause AC/elevator issues, and some rooms have hygiene concerns like cockroaches; inspect upon arrival.
familyIs this hotel suitable for families?＋
While popular with families, policy states 'children not allowed', suggesting adult orientation. Families praise dining but should be aware of aging facilities.
businessHow is the experience for business travelers?＋
Wired/wireless internet supports basic work needs. Solo/business guests appreciate room size and gym, but elevator faults and check-in queues may impact efficiency.
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