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Novum City Center, Sun & Snow

8.7/ 10Recommended
·Apartments
Family roomsLift / ElevatorParkingInvoice providedInternet accessJapanese gardenAll 10 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the excellent location near the station and Old Town, plus cleanliness and modern amenities. Common complaints include hygiene issues (dust, odors), poor mattress comfort, lack of AC causing heat/noise, confusing check-in instructions, price discrepancies, and slow deposit refunds.

Dimension scores · cross-source

Location9.0
Surroundings9.0
Rooms8.5
Cleanliness8.5
Facilities8.4
Wi-Fi8.3
Service8.2
Value8.1
PraisedExcellent location · Clean and tidy · Modern and comfortable · Excellent location near transport hubs
ComplaintsMaintenance and cleaning issues · Poor keyless entry experience · Noise or heating issues · Maintenance and bedding comfort issues

KEYSuitable for travelers prioritizing transport links. Verify AC availability, inspect hygiene, and review deposit/check-in policies to avoid issues.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? What attractions or transport hubs are nearby?
Excellent location (9.0/10), just a 7-minute walk from Kraków Główny Train Station. The Main Market Square and Cloth Hall are a 15-minute walk away, with Galeria Krakowska shopping centre within 800m.
roomWhat are the room facilities like? Is it suitable for longer stays?
Apartments feature full kitchenettes, fridges, and LCD TVs (Facilities: 8.4/10). However, some guests reported hygiene issues (dust, odors) and poor mattress comfort, so inspect upon arrival. (Rooms: 8.5/10)
policyWhat are the check-in and check-out times?
Check-in is at 16:00 and check-out at 11:00. Note that some guests found self-check-in instructions confusing, so please confirm key collection details in advance.
pros_consWhat are the main pros and cons of this hotel?
Pros: Excellent location, quiet environment, modern facilities. Cons: Hygiene issues (dust/odors), no AC causing heat, poor mattress comfort, delayed deposit refunds, and price disputes. Recommendation rate: 99%.
familyIs this hotel suitable for families with children?
Yes, children are allowed, and family rooms are available. Facilities include elevators and non-smoking areas. However, some guests noted insufficient cutlery for larger groups and advised checking hygiene and ventilation.
diningDoes the hotel offer breakfast or dining services?
Official breakfast is not listed, but each apartment has a full kitchenette and fridge for self-catering. Numerous dining options are available within a 15-minute walk of the Main Market Square.
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