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Hotel Puerta de Bilbao

★★★★·8.9/ 10Recommended
·Hotels
Electric bicycle charging stationAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 64 facilities +
Review
Official

Hotel Puerta de Bilbao provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers car hire amenities to assist you in discovering your desired offerings in Bilbao. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Start your day stress-free at Hotel Puerta de Bilbao as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Hotel Puerta de Bilbao. Make sure to discover the readily available beach at hotel. Unwind by the pool at hotel and cherish a leisurely moment.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the friendly staff, spacious clean rooms, and extensive breakfast. Common complaints include poor maintenance in older sections, inconsistent breakfast quality, high prices, and limited parking.

Dimension scores · cross-source

Facilities8.8
Cleanliness8.8
Service8.4
Surroundings8.4
Value7.4
Location7.4
PraisedExcellent kids' facilities · Professional event service · Varied breakfast buffet · Friendly staff
ComplaintsOutdated rooms/lack of wardrobes · Bathroom odors/cleanliness issues · Uncomfortable mattresses · Inconsistent dinner quality

KEYSuitable for business and families. Request newer rooms, check parking availability, and manage expectations for older facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transport convenience?
Located opposite Bilbao Exhibition Centre, a short drive from the city center near Ansio Metro Station. Some guests note it is slightly remote for public transport.
diningIs the breakfast and dining selection rich?
Breakfast is extensive and allergy-friendly, highly praised. The restaurant serves traditional Basque cuisine, though some guests find dinner experiences inconsistent or pricey.
familyIs it suitable for families? What child facilities are there?
Highly suitable with family rooms, kid meals, and fenced shallow pools. Families appreciate animators and game rooms, but check older rooms for potential maintenance issues.
businessIs it convenient for business travel?
Spacious rooms and professional staff suit business travelers. However, WiFi can be unstable, and the remote location may increase commute times.
coupleWhat is the experience for couples?
Couples praise friendly staff, spacious clean rooms, and amenities like bathtubs. Complaints focus on outdated rooms, poor soundproofing, and high parking fees.
roomHow are the room facilities and hygiene?
Rooms feature plasma TVs and free Wi-Fi with high cleanliness scores (8.8/10). However, some older areas suffer from poor soundproofing or odors, so inspect upon arrival.
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