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NH Collection Madrid Gran Vía

★★★★·9.4/ 10Excellent
NNH Collection·GHA DISCOVERY·Hotels
2018 renovated· 94 rooms· Check-in 03:00 PM / out 12:00 PM
Air conditioningFamily roomsLift / ElevatorSafety deposit boxFacilities for disabled guestsIroning serviceAll 43 facilities +
Review
Official

NH Collection Madrid Gran Via offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. The accommodating team at the reception will aid you with amenities such as concierge service. Traveling with minimal baggage is achievable at NH Collection Madrid Gran Via, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service and room service contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at NH Collection Madrid Gran Via is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction. At NH Collection Madrid Gran Via, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. NH Collection Madrid Gran Via offers a hair dryer, toiletries, bathrobes and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

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Guest scores & sentiment

From 471 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime Gran Vía location, modern clean rooms, and exceptional staff service. Common complaints include small room sizes, strict check-in policies, elevator congestion due to public rooftop bar access, and reservation disputes.

Dimension scores · cross-source

Location9.9
Surroundings9.4
Cleanliness9.3
Service9.1
Value8.9
Facilities8.7
PraisedPrime location and convenience · Friendly and professional staff · Excellent rooftop bar · Delicious breakfast
ComplaintsTheft of belongings · Parking misinformation · Lack of gym/facilities · Noise disturbances

KEYIdeal for those seeking central convenience and service. Book larger rooms, verify occupancy policies, and plan around peak elevator times.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of Gran Vía with a 9.9 rating, it offers excellent transport links and easy access to major attractions.
diningWhat are the dining features and how is the breakfast?
Features Picalagartos Restaurant led by a Michelin-starred chef. Breakfast is highly rated, though some note limited variety or billing clarity.
facilityDoes the hotel have a rooftop terrace or bar?
Yes, the stunning rooftop terrace overlooks Gran Vía, offering a perfect spot for drinks and coffee, highly praised by couples and business travelers.
roomHow are the room size and soundproofing?
Rooms are modern and clean with good soundproofing. However, some rooms are compact and may have dim lighting, so verify room type if space is a priority.
serviceWhat is the level of service?
Service scores 9.1, with guests praising staff enthusiasm. However, occasional elevator congestion and cold service at specific times have been noted.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 12:00. Policies are noted as strict by some guests, so confirm requirements in advance.
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