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Crisol Vía Castellana

★★★★·8.4/ 10Recommended
·Hotels
1994 opened · 2016 renovated· 228 rooms· Check-in 02:00 PM / out 12:00 PM
Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 30 facilities +
Review
Official

Crisol Vía Castellana provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to mini bar. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Each morning at Crisol Vía Castellana, a scrumptious, homemade breakfast kick-starts the day. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Treat and spoil yourself by taking a trip to massage.

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Guest scores & sentiment

From 334 guest reviews · multi-source · as of 2026-07-09

Guests praise the excellent Plaza de Castilla location with direct metro/bus access, spacious clean rooms, and friendly staff. Breakfast is highly rated. Common complaints include outdated facilities needing renovation, poor soundproofing from street noise, and occasional issues with AC or booking errors.

Dimension scores · cross-source

Cleanliness8.8
Surroundings8.8
Service8.0
Facilities8.0
Location8.0
Value7.0
PraisedExcellent transport links · Spacious and comfortable rooms · Abundant breakfast · Friendly staff
ComplaintsPoor soundproofing · Worn facilities · Tobacco smell · Hygiene issues

KEYSuitable for business travelers and those using public transport. Request high-floor/non-street rooms if sensitive to noise.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?
Located at Plaza de Castilla, it offers excellent transport links near Santiago Bernabéu Stadium and Chamartín Station. Guests praise the convenient metro/bus access and proximity to the airport (15 mins).
diningHow is the breakfast?
Breakfast is praised for being abundant and tasty. However, some guests note long queues during peak times and occasional inconsistencies in quality or billing, so off-peak dining is recommended.
roomAre the rooms spacious? What are the facilities like?
Rooms are spacious and clean with satellite TV, free Wi-Fi, and minibars. While cleanliness scores high (8.8), some guests note outdated facilities, occasional odors, and poor soundproofing in street-facing rooms.
serviceIs the staff service good?
Staff are generally described as friendly and helpful, with a service score of 8.0. However, check-in efficiency can vary, and some guests reported slow responses to booking errors or lost items.
familyIs this hotel suitable for families with children?
The hotel allows children and offers family rooms. Parents appreciate the location and room size. However, some families noted hygiene oversights (dust/allergens) and service lapses, so communicate specific needs in advance.
businessIs it suitable for business trips?
Ideal for business. Located in Madrid's business district near transport hubs. Business guests praise the spacious rooms and friendly staff, but note outdated facilities, poor soundproofing, and long breakfast queues.
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